Engineering Supervisor

About The Ritz-Carlton Hotel Company, ***

The Ritz-Carlton Hotel Company, *** operates over 100 award-winning properties globally, known for creating exceptional guest experiences. The company focuses on attracting top hospitality professionals and fostering a culture where creativity, thoughtfulness, and compassion are valued. The Ritz-Carlton is committed to delivering excellence in luxury service, guided by its "Gold Standards," which include the Employee Promise, Credo, and Service Values. Joining The Ritz-Carlton means becoming part of the Marriott International portfolio of brands.

Role Summary

The Engineering Supervisor is responsible for responding to and resolving guest repair requests, performing preventative maintenance, and ensuring the operational integrity of tools and equipment. This full-time position requires 5-10 years of experience and involves maintaining inventory, adhering to safety protocols, and upholding the service standards of The Ritz-Carlton.

Key Responsibilities

• Respond to and address guest repair requests promptly.
• Communicate with guests to resolve maintenance issues effectively.
• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines for proper function.
• Transport equipment such as tools and radios as required.
• Identify, locate, and operate all shut-off valves for equipment.
• Manage maintenance inventory and requisition parts and supplies as needed.
• Record information for unfinished calls before shift changes.
• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials according to safety guidelines.
• Ensure a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships, support team goals, and respond to employee concerns.
• Communicate using clear and professional language.
• Perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
• Navigate stairs, service ramps, and ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Execute other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.
• Demonstrated ability to perform maintenance tasks and troubleshoot issues.
• Proficiency in maintaining safety and security protocols.
• Ability to communicate effectively with guests and team members.
• Physical capability to perform job duties, including lifting and movement as described.

Company Culture and Standards

As an Engineering Supervisor at The Ritz-Carlton, you will be integral to upholding the company's "Gold Standards," which guide daily operations and service delivery. These standards are foundational to the brand's reputation as a global leader in luxury hospitality. The role involves embodying the Employee Promise, Credo, and Service Values, contributing to a culture that drives success through empowerment and compassion.