Engineering Supervisor

About the Role

As an Engineering Supervisor at The Ritz-Carlton, a brand within the Marriott International portfolio, you will be responsible for upholding the "Gold Standards" that define the brand's service. This full-time role involves guiding the engineering team to ensure these standards are delivered consistently and thoughtfully, contributing to the creation of memorable guest experiences.

Key Responsibilities

• Respond to and address guest repair requests promptly.
• Communicate effectively with guests and customers to resolve maintenance issues.
• Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
• Visually inspect tools, equipment, or machines for proper function.
• Carry necessary equipment such as tools and radios.
• Identify, locate, and operate all shut-off valves for equipment.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Record information for unfinished calls before shift changes.

Operational Duties and Standards

• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials according to safety guidelines.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests in accordance with company standards.
• Anticipate and address guests’ service needs proactively.
• Provide assistance to individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Ensure adherence to established quality expectations and standards.

Team Collaboration and Physical Requirements

• Develop and maintain positive working relationships with colleagues.
• Support the team in achieving common goals.
• Listen and respond appropriately to the concerns of other employees.
• Communicate with others using clear and professional language.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Navigate stairs, service ramps, and/or ladders as required.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Experience

• Education: A Technical, Trade, or Vocational School Degree is required.
• Experience: Candidates must have at least 2 years of related work experience.
• Supervisory Experience: No prior supervisory experience is required for this role.

Work Type

This is a full-time position offering a competitive, undisclosed salary.