Hotel Cleanliness Supervisor

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Hotel Cleanliness Supervisor to join their team in the Red Sea region. This full-time role involves overseeing the cleanliness and quality standards of various hotel areas, including guest rooms, public spaces, and the swimming pool, after housekeeping attendant service. The supervisor will also support housekeeping management in daily operations and coordinate efforts across multiple departments.

Key Responsibilities

• Control rooms, public areas, and the swimming pool to ensure compliance with quality standards after housekeeping attendant service.
• Report on rented rooms, check room status, identify unsuitable rooms, prioritize cleaning, and update the status of departing guests' rooms.
• Assist housekeeping management with daily operational activities.
• Coordinate efforts between housekeeping, engineering, reception, and laundry departments.
• Document and resolve issues related to unsuitable rooms with the reception team.
• Prepare, distribute, and communicate changes in assignment sheets and schedules.
• Report unresolved issues to the subsequent team.
• Perform necessary administrative tasks.
• Support management in hiring, training, scheduling, evaluating, counseling, reminding of disciplinary rules, motivating, and coaching employees.

Operational Duties and Standards

• Adhere to all safety policies and procedures, reporting maintenance issues, accident risks, accidents, or injuries, and completing required safety certifications.
• Maintain a clean and professional uniform and appearance.
• Respect the confidentiality of proprietary information and protect company assets.
• Support colleagues and treat them with dignity and respect, contributing to common goals.
• Comply with quality assurance expectations and standards.
• Move at required speeds (*, running, walking, jogging) to respond to work situations.
• Read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, and machinery to identify defects.
• Enter and retrieve work-related information using computers and point-of-sale systems.
• Grasp, rotate, and manipulate objects of different sizes and weights, requiring fine motor skills and hand-eye coordination.
• Reach objects overhead and below the knees, including bending, twisting, pulling, and stooping.
• Navigate narrow, confined, or elevated spaces, as well as sloping, uneven, or slippery surfaces and steps.
• Climb and descend stairs and service ramps.
• Utilize continuous manual dexterity and gross motor skills, with frequent use of bi-manual dexterity and fine motor skills.
• Move, lift, carry, and place objects weighing up to 25 kg without assistance, and over 25 kg with assistance.
• Push and pull loaded housekeeping carts and other work equipment on sloping and uneven surfaces.
• Stand, kneel, sit, or walk for extended periods or at high frequency throughout a full shift.
• Listen and respond appropriately to concerns from guests and other employees, using clear and courteous language.
• Perform all other tasks as requested by managers that align with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Work Type

This is a full-time position requiring consistent presence and engagement within the hotel environment.

Application Process

Interested candidates are encouraged to apply to join The Ritz-Carlton Hotel Company, *** team.