Housekeeping Manager📣 Job Ad

About Accor

Accor is a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company emphasizes responsible hospitality and provides opportunities for professional development and advancement. Every interaction aims to create a positive and memorable impact for guests, colleagues, and the environment.

Role Summary

The Housekeeping Manager is responsible for the professional and cost-effective operation of the Housekeeping department. This role ensures high standards of cleanliness are maintained across guest rooms, public areas, and back-of-house areas within the hotel. This is a full-time position requiring 0-1 years of experience.

Key Responsibilities

• Oversee the cleaning of guest rooms and public areas, ensuring cleanliness and guest comfort meet Hotel and Brand standards through thorough inspection.
• Plan, organize, and maintain accurate records of all additional cleaning to ensure maximum cleanliness and logical work patterns.
• Monitor and maintain room cleaning productivity at the level set by the General Manager.
• Manage the efficient operation of the laundry and ensure cost-effective use of all linen, conducting regular inventory and investigating stock losses.
• Handle guest laundry and lost property in accordance with Hotel Policy.
• Liaise with Front Office and Maintenance regarding room readiness, with particular attention to guest's special requirements and VIP rooms.
• Ensure the security of keys, storerooms, and guest bedrooms.
• Coordinate with the General Manager for deep cleaning duties by outside contractors, verifying work quality against service contracts.
• Ensure corridors and back-of-house areas are cleaned to hotel policy standards.
• Prepare weekly staffing schedules, monitor staff attendance, and manage labor planning to align with hotel activity and maintain cost-effectiveness.
• Maintain accurate inventory of all stocks, guest supplies, and linens to prevent pilferage or loss.
• Build, develop, and drive Housekeeping ambassadors to achieve hotel deliverables, ensuring high team engagement through recruitment, training, development plans, feedback, and engagement strategies.
• As a member of the Senior Leadership Team, ensure clear, concise, and respectful departmental communication and align departmental performance with hotel strategic goals.
• Contribute to forming and executing the hotel’s strategic plan with the General Manager and Senior Leadership team, including high-level assistance during emergency situations and adherence to Emergency Communications procedures.
• Provide required month-end reports and data for the General Manager and Finance.
• Ensure proper recording and stock control of hotel room mini-bars in line with Sofitel policies and procedures.
• Account for the proper usage of all equipment and their periodical servicing to ensure efficient working conditions.
• Facilitate smooth departmental operations through adequate purchase and supply of material and equipment.
• Adhere to the department budget through the purchase order system and inventory controls.
• Implement training programs for ambassadors, including induction and skills training.
• Ensure department policies and procedures are understood and observed by all ambassadors.
• Handle and resolve all guest complaints, establishing amicable relations and attending to guest needs and comforts.
• Recommend operational improvements, particularly in developing service standards, increasing revenue, and reducing costs.

Qualifications and Experience

• Previous Housekeeping management experience in a similar role is essential.
• Experience in the luxury market, with previous 5-star hotel experience, is essential.
• Strong operational background with experience in implementing and managing brand standards.
• Experience in coaching and developing a professional management team.
• Sound knowledge of Opera and Microsoft applications.
• Proven experience with cost control, including payroll, expenses, and forecasting.

Required Skills

• Well-groomed and articulate in communication.
• Fluent written and spoken English.
• Excellent time management, organizational skills, and ability to work autonomously.