Mgr Housekeeping

About the Role

Le Meridien is seeking a Mgr-Housekeeping to oversee daily shift operations for Housekeeping, Recreation/Health Club, and Laundry services, if applicable. This full-time position is based in Riyadh and requires 2-5 years of relevant experience. The role focuses on ensuring guest and employee satisfaction while adhering to operational budgets.

Key Responsibilities

The Housekeeping Manager will direct and collaborate with employees to maintain cleanliness and upkeep across guestrooms, public spaces, and employee areas. This includes conducting inspections and ensuring accountability for corrective actions.

Managing Operations and Budgets

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Inspect guestrooms daily and prepare work assignments based on cleaning needs and check-out lists.
• Manage inventory to ensure adequate supplies for operations.
• Supervise and support an effective inspection program for all guestrooms and public spaces.
• Understand the department's financial impact and work to achieve or exceed budgeted goals.
• Ensure all employees have proper supplies, equipment, and uniforms.
• Communicate areas needing attention to staff and verify understanding.
• Oversee daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings to communicate goals and achieve desired results.

Human Resources Activities

• Utilize on-the-job training tools for new room attendants and provide follow-up training as needed.
• Establish and maintain collaborative relationships with employees.
• Schedule employees based on business demands and track time and attendance.
• Ensure employees understand expectations and operational parameters.
• Verify that property policies are administered fairly and consistently, and that disciplinary procedures comply with SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Participate in and ensure ongoing employee recognition programs are implemented across all shifts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures and recognize team contributions.

Ensuring Guest Satisfaction

• Set a positive example for guest relations and understand the brand's service culture.
• Contribute to the development and implementation of corrective action plans to enhance guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction in all departmental meetings and promote continuous improvement.
• Respond to and resolve guest problems and complaints effectively.
• Strive to continuously improve service performance.

Application Process

Candidates interested in this full-time Housekeeping Manager position in Riyadh are encouraged to apply. Salary details will be discussed during the interview process.