Lifecycle & Retention Strategist at E commerce Growth Agency📣 Job Ad

About the Role

Jobgether is seeking a Lifecycle & Retention Strategist for a partner e-commerce growth agency based in Saudi Arabia. This full-time position focuses on enhancing customer lifetime value and long-term retention for high-growth subscription e-commerce brands. The role requires a strategic approach, data analysis, and a strong understanding of customer experience to drive revenue, reduce churn, and increase subscriber engagement.

Role Overview

This position operates at the intersection of strategy, data, and customer experience. The Lifecycle & Retention Strategist will serve as a key strategic partner to clients, developing and implementing lifecycle marketing programs designed to significantly impact revenue, churn reduction, and subscriber engagement. The work environment is analytical and fast-paced, emphasizing experimentation, performance measurement, and continuous optimization. Collaboration with CRM execution specialists, designers, and copywriters is essential to bring retention strategies to life. This client-facing role demands both strategic thinking and hands-on ownership of lifecycle marketing performance, directly influencing the sustainable scaling of CPG subscription brands.

Key Responsibilities

• Develop and execute lifecycle and retention strategies to maximize customer lifetime value (LTV) and reduce churn for subscription-based brands.
• Manage client relationships as the primary strategic point of contact for retention marketing initiatives.
• Build and optimize customer lifecycle journeys, including email/SMS automations, segmentation, and retention flows using tools like Klaviyo.
• Conduct cohort and customer behavior analyses to identify trends and retention opportunities.
• Manage retention calendars and campaign planning across multiple client accounts.
• Analyze performance metrics and provide actionable insights to improve retention outcomes.
• Collaborate with CRM specialists, designers, and copywriters to execute impactful campaigns.
• Lead retention projects from inception to completion, ensuring timely delivery and strong performance results.
• Monitor industry trends in subscription commerce and lifecycle marketing to inform strategy development.
• Strengthen long-term client relationships and contribute to account growth and retention.

Required Qualifications and Experience

This role requires substantial experience in lifecycle or retention marketing within e-commerce or subscription-based business models. A deep understanding of customer data, CRM systems, and performance-driven marketing is essential. The ideal candidate is proficient in both strategic planning and hands-on execution, possesses strong client management skills, and can translate data into actionable growth strategies.

• 4+ years of experience in retention marketing, lifecycle marketing, CRM, or similar roles.
• Strong expertise in Klaviyo, including flows, automations, segmentation, reporting, and lifecycle strategy.
• Proven ability to conduct cohort analysis and derive insights from customer behavior data.
• Experience working with e-commerce, direct-to-consumer (DTC), or subscription-based brands.
• Strong analytical mindset with the ability to translate data into strategic recommendations.
• Excellent client-facing communication and stakeholder management skills.
• Experience managing multiple accounts or projects in a fast-paced environment.
• Familiarity with subscription platforms such as ReCharge, Skio, or similar tools is a plus.
• Strong understanding of subscription commerce and customer lifecycle marketing principles.
• Comfortable using AI tools (*, ChatGPT, Claude) to improve productivity and workflow efficiency.

Work Environment and Benefits

This is a full-time, fully remote position offering flexibility. The role provides an opportunity to work with fast-growing subscription-based e-commerce brands and gain exposure to advanced lifecycle marketing and retention growth strategies. The team is international and collaborative, with strong domain expertise. This is a high ownership role with direct client impact and strategic influence, offering long-term growth opportunities within a scaling agency. A competitive salary package aligned with experience is offered.