Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina. This full-time position requires 5-10 years of experience and focuses on safeguarding property assets, employees, and guests while ensuring guest and employee satisfaction and achieving operational budgets.

Key Responsibilities

• Manage daily department functions to protect property assets, employees, and guests.
• Maintain required logs, certifications, and legal documents.
• Train staff on emergency procedures and implement accident and fire prevention measures.
• Conduct hazard and risk assessments, including safety audits and incident tracking.
• Develop property shutdown procedures to ensure security.
• Ensure compliance with applicable laws and safety regulations.
• Adhere to proper key control guidelines.
• Develop monthly checklists for CCTV, alarmed doors, and duress alarms to confirm functionality.
• Conduct patrols covering all interior and exterior property areas, including inspection of recording systems.
• Follow Duty of Care processes for guest and employee protection.
• Investigate and follow up on unusual activities that could impact guest or employee well-being.
• Handle complaints, settle disputes, and resolve grievances.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping and receiving processes, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures and ensure employee understanding.
• Promote teamwork and collaboration with other departments.
• Provide support and care to coworkers, customers, and patients as needed.
• Serve as a role model for appropriate behaviors.
• Utilize interpersonal and communication skills to lead and influence others.
• Meet quality standards and customer expectations daily.
• Identify and develop training programs for others.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and service levels.
• Provide exceptional services to ensure customer satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems.
• Develop liaisons with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information.
• Communicate information to supervisors and coworkers via various channels.

Qualifications and Experience

The ideal candidate will possess 5-10 years of experience in loss prevention or a related field. A strong understanding of safety regulations, emergency procedures, and risk management is essential.

Work Environment

This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role involves managing a department and ensuring the safety and security of a hotel property.