Operations Officer

🚀 We are looking for a specialist in "Execution Power" to join the Brush Touch team.

If you love organization, speed of achievement, and dealing with clients… this place is for you ✨
You will be responsible for tracking daily orders, ensuring smooth operations, and improving the experience of clients within the application. The role depends on achievement rather than the number of working hours, and performance is measured based on the number of orders.

Job Responsibilities:
* Follow up on pending orders and communicate with clients to find out the reason for not completing the order.
* Handle cancellation or rejection cases for orders.
* Provide a replacement expert quickly to ensure client satisfaction.
* Monitor client evaluations after each order.
* Respond to inquiries from experts and clients via the dashboard and WhatsApp.
* Review and approve offers within the application.
* Review and approve additional services within the application.
* Follow up with experts and clients who have not completed their registration and motivate them to complete it.
* Weekly coordination with experts to prepare offers.
* Select clients for marketing collaboration (video shooting) in exchange for discounts.
* Execute any other operational tasks related to the application or customer experience, contributing to improving workflow and service quality.

Work System:
* Work on a task-based system rather than hours.
* Performance is evaluated based on:
     * Speed of execution
     * Number of orders 
     * Quality of client experience
* There are incentives linked to performance.

✨ We are looking for a responsible, fast, and team-oriented personality.