Operations Specialist Foodics Pay

About Foodics and the Role

Foodics is a leading restaurant management ecosystem and payment technology provider, established in 2014 with headquarters in Riyadh and offices across five countries. The company serves customers and partners in over 35 countries globally, having processed over 6 billion orders. Foodics is seeking an Operations Specialist - Foodics Pay to join its team in a full-time capacity. This role is suitable for candidates with 0-1 years of experience.

Key Responsibilities

• Develop and maintain strong relationships with internal and external stakeholders, including bank representatives and internal operations teams.
• Understand bank operations and identify potential obstacles.
• Collaborate effectively with cross-functional teams within EPOS.
• Ensure adherence to SAMA regulations, SLAs, and MADA branding rules related to POS business.
• Manage merchant onboarding processes and terminal management, including merchant profiling.
• Act as the primary contact for POS vendors, ensuring timely installation and maintenance requests within SLA.
• Oversee merchant account settlement and reconciliation.
• Provide continuous service to VIP customers.
• Prepare and publish daily POS-related updates and reports for banks and internal teams.
• Process amendments to existing merchant credentials and maintain historical merchant information.
• Prepare and submit SAMA SLA reports with POS vendors.
• Process chargeback, claim, and dispute requests, coordinating with banks to obtain necessary documentation and ensure case closure.
• Maintain and control stock inventory.
• Update the billing system for financial billing and validate invoices before submission to banks.
• Highlight discrepancies to the finance department and ensure corrective actions are taken.
• Respond promptly to emails and follow up with stakeholders.
• Monitor and control vendor performance and management reporting.
• Maintain data accuracy and frequency for daily maintenance/installation reports as per bank agreements.
• Prepare mandate reports including POS SLA, MADA branding, active/inactive accounts, segmentation, and stock reports.
• Create proper backups for report handling during absences.

Knowledge and Expertise

• Knowledge of SAMA regulations, SLAs, and MADA branding rules related to POS business.
• Understanding of settlement and reconciliation processes.
• Familiarity with contractual responsibilities.

Work Environment and Culture

• Ensure adherence to company policy and procedures.
• Maintain a positive and healthy work atmosphere.
• Uphold office working hours.
• Foster an "Account ownership" culture.
• Perform daily functions with integrity and quality.

Compensation and Development

Foodics offers competitive compensation packages, including bonuses and potential for shares. The company supports personal development through regular training and an annual learning stipend. Employees join a diverse team of over 40 nationalities working in 14 countries, gaining experience in a growing industry. The work environment provides autonomy, mentoring, and challenging goals.