Revenue Operations Specialist

About the Role

Tabby | تابي is seeking an experienced Commercial Operations Specialist to manage the technical and operational relationships with merchants and channel partners in Saudi Arabia. This full-time position is based in Riyadh, Riyadh, Saudi Arabia, and requires 2-5 years of relevant experience.

Role Context

The Commercial Operations Specialist acts as a central point within Tabby's cross-functional teams, collaborating with Risk, Integrations, Business Development, and Account Management. The primary objective is to ensure merchants are onboarded correctly and provide a seamless payment experience across all touchpoints. This role involves leading technical onboarding, operational coordination, and product rollout execution, bridging the gap between technical and commercial stakeholders.

Key Responsibilities

• Serve as the primary operational and technical liaison between Tabby and partner merchants, coordinating with internal teams such as Product, Risk, Integrations, and Business Development.
• Own end-to-end merchant and channel-partner technical onboarding, including documentation, testing coordination, progress tracking, and timely activation, with a focus on process creation.
• Manage merchant data-enablement workflows, ensuring data capture, validation, and alignment with risk and underwriting requirements.
• Lead technical-requirement negotiations with merchants, ensuring understanding of Tabby's requirements and protocols while maintaining commercial objectives.
• Drive cross-functional alignment on product rollouts, preparing merchant-facing materials, supporting go-to-market plans, and ensuring clean execution.
• Analyze merchant performance and integration health, identify operational gaps, and propose improvements.
• Own and improve internal Standard Operating Procedures (SOPs) and documentation to ensure scalable and standardized onboarding, integration, and partner success.
• Support Business Development during technical discussions with merchants, ensuring commitments made during the sales cycle are deliverable against product and risk parameters.

Required Skills and Experience

• 2-5 years of experience in a commercial operations or similar technical liaison role.
• Comfortable with payment flows, APIs, and integrations.
• Ability to translate technical concepts into clear business language.
• Experience in solving operational and technical problems at scale.
• Demonstrated ability to own processes end-to-end.
• Strong communication skills to act as a bridge between technical and business stakeholders.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, operating within a cross-functional team environment that includes Risk, Integrations, Business Development, and Account Management.