Product Associate

About the Role

Lucid is seeking a Product Associate for a full-time position in Saudi Arabia. This role serves as the initial point of contact for guests, providing an educational experience that reflects Lucid's mission and values. The Product Associate focuses on customer engagement, lead qualification, and facilitating smooth transitions to Sales Advisors, ensuring all interactions uphold Lucid’s premium brand standards.

Key Responsibilities

• Represent Lucid's mission and values as a front-line brand ambassador.
• Provide informative and engaging experiences in the studio or online.
• Answer detailed questions regarding EV technology and Lucid products.
• Conduct product demonstrations and feature walkarounds tailored to guest interests.
• Ensure vehicles are prepared for test drives, including charging, cleanliness, and software updates.
• Facilitate demo drives and transition customers to Sales Advisors.
• Assist customers with the buying and delivery process as needed.
• Qualify walk-in guests' interest before handing them over to Sales Advisors.
• Support merchandise sales within the studio and maintain accurate product knowledge.

Lead Generation and Management

• Support marketing events and studio activations.
• Engage visitors during events to generate qualified leads.
• Represent Lucid professionally at community and corporate events, providing feedback on event effectiveness.
• Qualify guests through consultative conversations and build complete customer profiles.
• Maintain lead hygiene in Salesforce CRM and manage the pipeline.
• Hand off fully qualified leads to Sales Advisors with comprehensive context.

Studio Operations and Compliance

• Uphold studio standards and assist with daily operations.
• Adhere to all safety protocols and local regulations for demo drives.
• Share customer feedback and process improvement suggestions with management.

Qualifications and Experience

• 0-1 years of experience in a relevant field.

Application Process

Candidates interested in this Product Associate position at Lucid are encouraged to apply. Salary details will be disclosed during the hiring process.