Services Renewal Account Manager (Saudi Arabia)📣 Job Ad

About the Role

Oracle is seeking a Services Renewal Account Manager to join our team in Saudi Arabia. This full-time position focuses on ensuring the timely renewal of Hardware and Software support contracts for medium to large-sized customers. The role involves acting as a trusted advisor to clients, educating them on Oracle's business practices and contractual implications, and ensuring a comprehensive understanding of our Support Services portfolio. A key aspect of this role is proactively managing and mitigating cancellation risks to retain the existing customer base.

Key Responsibilities

• Manage and ensure the timely renewal of Hardware and Software support contracts for customers within an assigned territory.
• Educate customers on Oracle's business practices and associated contractual implications.
• Ensure customers are fully aware of and understand Oracle's Support Services portfolio.
• Proactively manage and mitigate risks associated with contract cancellations to retain the existing contract base.
• Identify and pursue win-back opportunities from customers whose support contracts were previously cancelled or not attached at the point of sale.
• Grow the available territory by selling value-added services, including Extended Support or DDR Services, where applicable.
• Manage exceptions and address customer issues that may delay or inhibit contract renewals.
• Accurately forecast business targets and identify opportunities within the assigned territory.
• Identify and transfer high-potential leads to sales representatives for top-tier opportunities.
• Act as a Customer Success Manager, focusing on improving Customer Satisfaction (CSAT) and increasing Oracle's wallet share within accounts.

Qualifications and Experience

• Proven experience in managing and renewing customer support contracts.
• Demonstrated ability to educate customers on complex business practices and contractual terms.
• Experience in proactively identifying and mitigating customer churn risks.
• A track record of successfully selling value-added services to expand customer accounts.
• Experience in managing and resolving customer issues that impact contract renewals.
• Strong forecasting capabilities for business targets and opportunities.
• Experience in identifying and qualifying leads for sales teams.
• A customer-centric approach focused on driving customer success and satisfaction.
• 5-10 years of relevant experience.

Required Skills

• Exceptional oral and written communication skills.
• Proficiency in objection handling.
• Strong result orientation and a drive to achieve targets.
• Customer Success Management expertise.

Work Context

This is a full-time position based in Saudi Arabia. The role operates at the IC3 career level.