Supervisor Front Office (Saudi Only)

About the Role

Sheraton is seeking a Supervisor-Front Office (Saudi Only) to join their team in a full-time capacity. This role is essential for ensuring smooth guest operations and supporting front office staff, requiring 2-5 years of relevant experience.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key activation/issuance.
• Set up accurate guest accounts according to specific requirements and enter Marriott Rewards information.
• Ensure rates align with market codes and document any exceptions; secure payment before issuing room keys and verify/adjust billing.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, accommodate requests, and follow up to ensure resolution.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift; obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.

Leadership and Team Support

• Assist management in training, evaluating, counseling, motivating, and coaching employees.
• Serve as a role model and the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.

Operational Standards and Guest Services

• Adhere to company policies and procedures; report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications; maintain a clean and professional personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.

Qualifications and Requirements

• Education: High school diploma or * equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• Ability to enter and locate information using computers/POS systems.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

The Supervisor-Front Office will perform other reasonable job duties as requested by Supervisors.