Villa Host Supervisor📣 Job Ad

About Accor and SLS The Red Sea

Accor is seeking a Villa Host Supervisor for SLS The Red Sea. SLS The Red Sea is part of Ennismore’s lifestyle portfolio, known for its design and service. The resort features 150 keys, five Food & Beverage venues, and a spa. This full-time role contributes to the guest experience at this destination.

Role Summary

The Villa Host Supervisor leads the daily Villa Host operation to ensure guests receive personalized service throughout their stay. This role involves guiding Villa Hosts, overseeing villa readiness, and coordinating VIP arrangements. The Supervisor works closely with the Villa Operations Manager and other operational teams to maintain service standards.

Key Responsibilities

• Supervise daily Villa Host operations and ensure consistent delivery of personalized luxury service.
• Allocate Villa Hosts based on arrivals, departures, VIPs, occupancy, and operational requirements.
• Lead daily briefings and communicate guest preferences, VIP movements, special occasions, and operational priorities.
• Coach and support Villa Hosts through on-the-job training, feedback, and daily guidance.
• Monitor team performance, grooming, and compliance with service standards and procedures.
• Review guest profiles, preferences, and special requests before arrival to ensure appropriate preparation.
• Oversee pre-arrival villa inspections, including cleanliness, amenities, maintenance, minibar, and overall presentation.
• Coordinate seamless arrivals and departures, including personalized welcomes, in-villa check-in and check-out, luggage, and transportation.
• Build relationships with villa guests and identify opportunities to personalize their experience.
• Coordinate with Front Office, Housekeeping, Engineering, F&B, Spa, Concierge, Transportation, and other operational teams.
• Handle escalated guest requests, feedback, and concerns, ensuring appropriate service recovery and follow-up.
• Ensure guest preferences, requests, and relevant stay information are accurately recorded in the Property Management System.
• Monitor shift handovers and ensure outstanding guest requests are clearly communicated and followed through.
• Ensure villa service areas, supplies, and operational materials are properly stocked and maintained.
• Maintain high standards of guest privacy, discretion, confidentiality, and professional conduct.
• Support the onboarding, training, performance, and development of Villa Hosts.

Experience and Qualifications

Candidates for the Villa Host Supervisor position should have 2-5 years of relevant experience in hospitality operations, preferably within a luxury resort or hotel environment.

Work Type

This is a full-time position.

Application Process

Join the team at SLS The Red Sea to contribute to a guest experience that combines indulgence and service.