Workshop Supervisor Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Workshop Supervisor to lead the daily operations of the workshop floor. This full-time role is responsible for ensuring that technicians deliver repairs and services to OEM standards, on time, and within standard labour hours. The Workshop Supervisor plays a critical part in customer satisfaction, aftersales profitability, and OEM compliance by driving workshop efficiency and maintaining zero-defect standards.

Key Responsibilities

• Allocate Repair Orders (ROs) to technicians based on skill, complexity, and workload to maximize labour utilization and productivity.
• Monitor work-in-progress (WIP) continuously, addressing bottlenecks and ensuring promised delivery times are met.
• Ensure technicians adhere to OEM repair manuals, approved diagnostic procedures, and dealership standard operating processes.
• Drive workshop KPIs, including productivity, efficiency, labour utilization, and technician performance against monthly targets.
• Conduct final quality inspections on completed repairs to prevent repeat repairs and warranty risks.
• Investigate technical failures and customer complaints, implementing corrective actions and technician coaching.
• Supervise, mentor, and develop a team of Technicians, Electrical Technicians, and PDI Technicians.
• Identify technical skill gaps and coordinate OEM certification programs and internal development plans.
• Enforce all HSE standards, including PPE usage, safe lifting procedures, and hazardous material handling.
• Maintain workshop housekeeping standards aligned with OEM dealer audit expectations and 5S operational standards.
• Coordinate with Service Advisors regarding repair approvals, customer commitments, and delivery deadlines.
• Liaise with Parts teams to escalate Vehicle-Off-Road (VOR) cases and ensure urgent parts availability.
• Prepare and submit daily, weekly, and monthly reports on workshop productivity, labour efficiency, and quality performance.

Qualifications and Experience

• A minimum of 6 to 8 years of relevant experience in workshop operations.
• Demonstrated ability to lead day-to-day workshop operations effectively.
• Strong technical leadership skills and operational control.
• Proficiency in monitoring technician productivity, workshop throughput, and repair quality.
• Experience in ensuring adherence to safety and housekeeping standards.

Technical Standards and Compliance

• Ensure proper usage of Special Service Tools (SSTs), diagnostic equipment, and OEM-approved repair methods.
• Monitor adherence to technical service bulletins (TSBs), recall procedures, and manufacturer technical updates.
• Ensure calibration schedules, workshop certifications, equipment maintenance, and safety inspections are current.
• Support compliance with warranty standards, OEM audits, internal controls, and dealership operational governance.

Team Leadership and Development

• Conduct daily workshop briefings covering workload planning, safety updates, technical bulletins, and performance expectations.
• Support technician discipline, attendance management, performance reviews, and succession planning within the workshop team.

Reporting and Coordination

• Support service planning decisions through accurate operational reporting and workshop performance analysis.