Workshop Supervisor Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Workshop Supervisor to lead the daily operations of the workshop floor. This full-time role is crucial for ensuring that repairs and services are delivered to OEM standards, on time, and within standard labor hours. The Workshop Supervisor will be directly responsible for technician productivity, workshop throughput, repair quality, and adherence to safety and housekeeping standards.

Key Responsibilities

• Allocate Repair Orders (ROs) to technicians based on skill, complexity, and workload to maximize labor utilization and productivity.
• Continuously monitor work-in-progress (WIP), addressing bottlenecks and ensuring delivery times are met.
• Ensure technicians follow OEM repair manuals, approved diagnostic procedures, and dealership standard operating processes.
• Drive workshop KPIs including productivity, efficiency, labor utilization, and technician performance against monthly targets.
• Control workshop flow to optimize bay usage, technician allocation, and service turnaround times.
• Conduct final quality inspections on completed repairs to prevent repeat issues and warranty risks.
• Investigate technical failures, repeat repairs, and customer complaints, implementing corrective actions and coaching.
• Ensure proper usage of Special Service Tools (SSTs), diagnostic equipment, and OEM-approved repair methods.
• Monitor adherence to technical service bulletins (TSBs), recall procedures, and manufacturer technical updates.

Team Leadership and Development

• Supervise, mentor, and develop a team of Technicians, Electrical Technicians, and PDI Technicians.
• Identify technical skill gaps and coordinate with Technical Trainers for OEM certification and internal development plans.
• Conduct daily workshop briefings on workload planning, safety updates, technical bulletins, and performance expectations.
• Support technician discipline, attendance management, performance reviews, and succession planning.

Safety, Compliance, and Housekeeping

• Enforce all HSE standards, including PPE usage, safe lifting procedures, hazardous material handling, and equipment safety.
• Maintain workshop housekeeping standards aligned with OEM dealer audit expectations and 5S operational standards.
• Ensure calibration schedules, workshop certifications, equipment maintenance, and safety inspections are current.
• Support compliance with warranty standards, OEM audits, internal controls, and dealership operational governance.

Coordination and Reporting

• Coordinate with Service Advisors regarding repair approvals, customer commitments, delivery deadlines, and delay communication.
• Liaise with Parts teams to escalate Vehicle-Off-Road (VOR) cases and ensure urgent parts availability.
• Prepare and submit daily, weekly, and monthly reports on workshop productivity, labor efficiency, quality performance, and technician KPIs.
• Support service planning decisions through accurate operational reporting and workshop performance analysis.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in workshop operations or a similar supervisory role. A strong technical background and proven leadership skills are essential for this position.