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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

About The Job
An exciting opportunity has arisen for a Butler – Guest Experience to join Jumeirah The Red Sea. The main duties and responsibilities of this role include:

• Greet and Escort guests to their room, handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries.
• Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
• Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquiries thoroughly.
• Carries out guest registration, cashiering and other administrative tasks as per service standards, maintaining seamless interaction with guests.
• Recognize customer dissatisfaction promptly and take action to resolve the situation as per complaint procedures.
• Maintain operation and cleanliness of the Butler Pantry & the Reception Desk, ensuring correct stocking per floor.

About You
The ideal candidate will have:

• A Relevant Technical/Vocational Diploma.
• 2-3 years of experience within the international luxury hospitality industry.
• Demonstrated software competencies – Microsoft Office programs (Intermediate).
• Leadership and attention to detail skills.
• Experience working in a multi-cultural environment.

About The Benefits
At Jumeirah, we foster a workplace where colleagues feel valued and supported. Our benefits include:

• Supportive work environment.
• Access to Learning & Development programmes.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Health care and insurance benefits.
• Locally competitive salary and incentive structure.