Cards Fraud Control Lead📣 إعلان

About the Role

Riyad Bank is seeking a Cards Fraud Control Lead to oversee and manage all aspects of card fraud prevention and control activities. This full-time position is based in Riyadh and requires 5-10 years of relevant experience. The role is critical in protecting the bank and its customers from financial losses due to fraud.

Role Overview and Objectives

The Cards Fraud Control Lead is responsible for supervising card fraud control operations by monitoring various systems, analyzing fraud cases, and developing effective rules to prevent fraudulent activities. This role ensures that fraud is maintained within target levels and aligns with the bank’s regulations. Continuous process improvement is driven by analyzing detected cases to optimize rules, thereby strengthening fraud prevention measures while balancing risk and service to minimize fraud losses.

Key Responsibilities

• Implement departmental policies, processes, and procedures, providing guidance to subordinates and monitoring their adherence.
• Oversee day-to-day operations within the Card Operations department to ensure compliance with established standards.
• Develop and implement Standard Operating Procedures (SOPs) for managing systematic fraud attacks and analyze transaction trends to identify fraudulent behaviors.
• Conduct detailed research, analysis, and due diligence on fraud claims.
• Supervise the development and refinement of system rules for monitoring fraudulent transactions.
• Monitor systems for suspicious transactions to minimize fraud losses and protect the bank and its customers.
• Ensure fraud transactions are monitored in compliance with Visa, MasterCard, and the bank’s regulations.
• Manage communication with cardholders, Riyadbank merchants, and Riyad Bank branches to ensure effective feedback and information exchange.
• Ensure all fraud cases are transferred to chargebacks or claims in line with SAMA, Visa, and MasterCard Rules.
• Supervise system monitoring for fraud detection and ensure immediate action is taken.
• Prepare and submit monthly fraud reports to Visa, MasterCard, or SAMA.
• Regularly review and update system rules to enhance fraud handling.
• Monitor and confirm suspicious fraudulent activities, taking proactive measures.
• Monitor rule performance and propose changes based on analysis to strengthen fraud prevention.
• Respond to and ensure timely resolution of queries from Customer Services and other departments.
• Monitor team performance and provide support.
• Prepare MIS reports on fraudulent transactions and highlight key findings to management.
• Assess current processes to identify opportunities for enhancing controls and reducing exposure.
• Stay current with fraud trends and industry best practices.
• Organize and supervise the work of subordinates to ensure efficient and compliant fraud control activities.
• Contribute to identifying opportunities for continuous improvement of systems, processes, and practices.
• Prepare departmental reports accurately and timely.
• Ensure staff have clear objectives, regular feedback, appraisals, and development plans, with an emphasis on developing Saudi national staff.
• Facilitate the employment, training, and development of Saudi nationals.
• Ensure effective team leadership and knowledge transfer.
• Comply with all relevant safety, quality, and environmental management policies and procedures.
• Perform other related duties as assigned.

Qualifications and Experience

The ideal candidate will possess 5-10 years of experience in a related field, specifically within cards fraud control or a similar risk management function.

Work Environment

This is a full-time position located in Riyadh. The role involves leading a team and requires adherence to bank regulations and industry best practices.