Customer & Corporate Relations Manager📣 إعلان

About the Role

Anan Real Estate Company is seeking an experienced and results-driven Customer & Corporate Relations Manager to join their team in Riyadh. This full-time position requires 5-10 years of relevant experience and focuses on enhancing customer satisfaction and developing strategic corporate partnerships within the real estate sector.

Role Overview

The Customer & Corporate Relations Manager will be instrumental in leading customer relationship management initiatives and fostering strategic alliances with corporate clients. The role is critical for improving customer satisfaction, strengthening business ties, and identifying new avenues for company growth in the real estate market.

Key Responsibilities

• Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
• Oversee customer service operations, ensuring timely resolution of inquiries and concerns.
• Monitor customer experience and drive continuous improvement initiatives.
• Establish service standards, KPIs, and customer satisfaction metrics.
• Analyze customer feedback to provide recommendations for product and service enhancements.
• Build and maintain strong relationships with corporate clients, investors, brokers, and strategic partners.
• Identify and pursue new business opportunities and corporate partnerships.
• Negotiate and manage commercial agreements and partnership programs.
• Represent the company at business meetings, networking events, and industry forums.
• Coordinate with Sales, Marketing, Leasing, and Property Management teams to maximize business opportunities.
• Develop annual customer and corporate relations plans aligned with company objectives.
• Prepare periodic performance reports and business insights for senior management.
• Monitor market trends, competitor activities, and customer expectations in the real estate sector.
• Lead, mentor, and develop customer relations team members.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Marketing, Public Relations, Management, or a related field.
• Minimum of 7–10 years of relevant experience in Customer Relations, Key Account Management, Corporate Relations, or Business Development.
• Previous experience in the Real Estate, Property Development, Construction, or Investment sectors is highly preferred.
• Strong understanding of customer experience management and corporate partnership development.
• Excellent negotiation, communication, and stakeholder management skills.
• Proven ability to build long-term business relationships and strategic alliances.
• Strong analytical, reporting, and problem-solving skills.
• Fluency in both Arabic and English (written and spoken).

Preferred Qualifications

• Professional certifications in Customer Experience (CX), CRM, Sales & Marketing Management, or Business Development.
• Experience using CRM systems and customer analytics tools.
• A strong network within the Saudi business and real estate market.