Front Desk Receptionist📣 إعلان

About the Role at Stella Stays

Stella Stays is seeking a Front Desk Receptionist to join our team in Riyadh. We are a company focused on creating tech-driven, well-designed living spaces for short to medium-term stays. Founded in 2019, Stella Stays has become a leader in the hospitality sector by offering a modern, forward-thinking approach to accommodation across the MENA region. Our fully furnished homes are available for seamless online booking and immediate occupancy, providing a hassle-free living experience with amenities such as high-speed WiFi. This is a full-time position.

Core Responsibilities

The Front Desk Receptionist will play a key role in ensuring smooth daily operations and delivering exceptional guest experiences. Key responsibilities include:

• Conducting daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Managing in-house inventory and stock counts to maintain adequate supplies.
• Supervising maintenance and cleaning teams, ensuring efficient scheduling and quality of work.
• Coordinating prompt repairs and maintenance to minimize guest disruption.
• Preparing and adhering to daily, weekly, and monthly reports on property operations and guest feedback.
• Ensuring compliance with property documentation and quality assurance standards.
• Responding professionally and promptly to on-ground guest requests.
• Handling requests for add-on services and coordinating with relevant providers.
• Sourcing and managing reliable service providers and vendors, including contract negotiation.
• Maintaining data control and confidentiality of sensitive information.
• Greeting visitors, clients, and partners in a professional and welcoming manner.
• Answering and directing incoming calls, taking messages as needed.
• Managing incoming and outgoing mail and packages.
• Maintaining the tidiness and appearance of the reception area.
• Assisting with ad hoc administrative tasks as required.

Qualifications and Experience

The ideal candidate will possess the following qualifications:

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven experience in Operations and Front Desk management, ideally within the hospitality industry.
• Strong organizational and multitasking abilities with a keen attention to detail.
• Excellent communication and interpersonal skills for effective interaction with guests and stakeholders.
• Proficiency in using property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.

Work Environment and Location

This is a full-time position based in Riyadh. The role involves working within a dynamic, high-growth environment alongside ambitious team members. The focus is on building and maintaining efficient operations and ensuring a positive experience for all guests.

Company Overview

Stella Stays is dedicated to redefining living spaces through technology and design. We provide fully furnished homes across the MENA region that are easily bookable online and ready for immediate move-in. Our approach disrupts traditional hospitality by offering modern, effortless living without the usual paperwork or hassle.