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About Automotive Distribution and Marketing Company (ADMC):
Automotive Distribution and Marketing Company (ADMC) is a subsidiary of Ali Zaid Al Quraishi & Brothers Company (AZAQ). Guided by a strong heritage and reputation in the automotive industry, ADMC is committed to bringing top global automotive brands to Saudi Arabia and providing exceptional quality experiences for its customers.

Job Summary:
As the Service Operations Manager, you will run an efficient and profitable service department while ensuring high levels of customer satisfaction and retention. Your role will encompass effective staffing, cost control, and maintenance of service records, whilst consistently selling the daily inventory of technicians’ time to service customers.

Responsibilities:

• Define qualitative and quantitative annual targets in consultation with the board of management.
• Implement service targets agreed with the board related to market exploitation, service loyalty, and workshop turnover.
• Conduct regional market and competition studies within the service area.
• Offer a range of after-sales services oriented towards appropriate target groups.
• Implement standards/directives for the service area as specified by GWM/ADMC.
• Maintain participation in the ADMC Service Report for benchmarking with other dealerships.
• Carry out internal workshop tests to improve service quality.
• Monitor department performance using tracking systems and reports.
• Develop and implement a marketing plan to promote new and repeat business.
• Ensure compliance with relevant federal, state, and local regulations affecting service operations.
• Communicate with the GWM service team and other departments as needed.