Join Alaan as an Operations Manager - Accounting!Alaan is the SuperCard™ for businesses and the most loved fintech in the Middle East. Our mission is to simplify finance for businesses so they can save time and money.
About the Role:As an Operations Manager - Accounting at Alaan, you will serve as an expert for all customer-facing accounting-related issues and queries. Your role will involve:
- Delighting customers with your knowledge of accounting systems and best practices.
- Educating customers on topics such as reconciliation, chart of accounts mapping, journal entries, and financial reporting workflows.
- Empowering the customer support team to handle basic accounting issues through documentation and training resources.
- Building tools and processes to streamline support for accounting-related queries.
- Acting as an escalation point for complex accounting issues.
- Collaborating with the product team to enhance our accounting features.
What We’re Looking For:Applicants should possess:
- 3–6 years of experience in an operations or accounting role within a fintech, SaaS, or financial services company.
- Familiarity with accounting systems such as Xero, QuickBooks, Microsoft Dynamics, Oracle Netsuite, Zoho Books, or Odoo.
- Strong problem-solving abilities and comfort working with technical teams and APIs.
- Excellent communication and interpersonal skills.
- Proven capability to work independently and manage multiple priorities.
What's in it for You:Be part of building the Middle East’s most beloved fintech brand, enjoy significant ownership in your role, thrive in a flexible hybrid work environment, and receive competitive salary and benefits.
