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Join Serviceplan Group Middle East as a Social Media Manager!

In this dynamic role, you will orchestrate communication between clients and the agency team, ensuring the delivery of exceptional services and products. You will act as the primary contact for your accounts, foster customer relationships, and manage project deliverables.

Key Responsibilities:

• Be the main point of contact for account-specific matters.
• Maintain and build customer relationships.
• Conduct brainstorming sessions with team members as needed.
• Oversee client finances and budget management.
• Develop strategies in collaboration with the Social Media Director.
• Monitor social media account activities to ensure strategy alignment and punctual updates.
• Manage community interactions and maintain brand voice consistency.
• Prepare media briefings and spending proposals.
• Analyze media performance and compile reports.
• Oversee influencer campaigns to align with brand objectives.
• Understand client marketing calendars and communicate accordingly with team members.
• Collaborate with different departments to deliver on client expectations.
• Prepare monthly and yearly performance reports with actionable recommendations.
• Suggest enhancements based on brand performance evaluations.

Job Requirements:

• Solid understanding of marketing principles and advertising strategies.
• In-depth knowledge of social media platforms and best practices.
• Familiarity with digital analytics tools.
• Strong verbal and written communication skills in English and Arabic.
• Analytical thinking skills for interpreting data.
• Creative problem-solving abilities for campaign challenges.
• Agency experience is preferred.
• Bachelor’s degree in Marketing, Communications, or related field; Advertising degree preferred.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong crisis management skills for addressing social media challenges.

About Serviceplan Group:
As the #1 Independent Agency of the Year, Serviceplan Group Middle East, with offices in Munich and Jeddah, operates internationally, following our vision of ÜberCreativity, where innovation happens through collaboration across disciplines. We are focused on building best brands and know that teamwork is both effective and enjoyable.