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نوع العقدنوع العقددوام كامل
طبيعة الوظيفةطبيعة الوظيفةبالموقع
الموقعالموقعجدة
About the Role
We are seeking an experienced and proactive Customer Service Manager to lead and develop our customer service operations. The successful candidate will be responsible for managing customer service agents, implementing effective customer service systems and processes, monitoring team performance through KPIs, and driving continuous improvement in customer satisfaction and operational efficiency.

Key Responsibilities
  • Team Leadership & Management: Supervise, coach, and support customer service agents to achieve performance targets. Develop team schedules and ensure adequate coverage across operating hours. Conduct regular performance reviews, one-on-one meetings, and training sessions. Foster a customer-centric culture and maintain high service standards.
  • Customer Service Operations: Design, implement, and improve customer service processes, SOPs, and workflows. Establish service quality standards and ensure consistent customer experience across all communication channels. Handle escalated customer complaints and resolve complex customer issues. Monitor response times, resolution times, and service quality metrics.
  • Performance Management & Reporting: Develop and manage customer service KPIs and dashboards. Analyze agent performance, productivity, customer satisfaction, and service trends. Generate weekly and monthly reports with actionable recommendations. Implement quality assurance programs, call audits, and customer feedback systems.
  • CRM & Systems Management: Manage and optimize CRM systems to improve customer engagement and service efficiency. Utilize CRM data to track customer interactions, agent performance, and service outcomes. Support implementation and enhancement of customer service technologies. Experience with HubSpot or similar CRM platforms is highly preferred.
  • Continuous Improvement: Identify opportunities to improve customer experience and operational efficiency. Recommend and implement automation, reporting tools, and workflow improvements. Develop customer journey mapping and service improvement initiatives. Collaborate with Operations, Marketing, and IT teams to enhance customer engagement.

Qualifications & Requirements
  • Bachelor's degree in Business Administration, Customer Service Management, Marketing, Operations Management, or a related field.
  • Minimum 2–4 years of experience in customer service management or customer experience leadership. Proven experience managing customer service teams and performance metrics. Experience implementing customer service systems, KPIs, and reporting frameworks.
  • Experience with CRM systems; HubSpot experience is highly desirable.

Skills
  • Strong leadership and people management skills.
  • Excellent communication and problem-solving abilities.
  • Strong analytical and reporting skills.
  • Ability to develop SOPs, KPIs, and performance management systems.
  • Advanced proficiency in Excel, Google Sheets, and CRM reporting tools.
  • Experience in customer journey analysis and service quality management.
  • Fluent in English; Arabic is an advantage.

متطلبات الوظيفة

  • تتطلب ٢-٥ سنوات خبرة

وظائف مشابهة

مدير خدمات عملاء

📣 إعلان

Alcon

دوام كامل
Join Alcon as a Customer Service Manager!
Alcon is a global leader in eye care, dedicated to improving quality of life through innovative vision solutions. In this role, you will play a key part in delivering exceptional customer experiences by leading our local Customer Operations teams and supporting Alcon’s transformation toward intelligent, customer‑centric service centers aligned with the GEM Supply Chain strategy.

Responsibilities:
  • Lead and coach Customer Operations teams across Surgical and Vision Care.
  • Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
  • Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
  • Drive continuous improvement, automation, and compliance initiatives for high service levels.
  • Manage distributor relationships and customer satisfaction.
Qualifications:
  • University degree or equivalent business experience.
  • 3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
  • Strong people management skills within a matrix organization.
  • Experience driving change and leading cross‑functional projects.
  • Fluency in English and local languages.
  • Strong SAP (OTI modules) and financial cost analysis skills.
Why Alcon?
At Alcon, you will thrive by putting customers first, challenging the status quo, and leading with purpose. Join our team to foster innovation, maintain high standards of quality, and build strong relationships.

breifcase2-5 سنة

locationجدة

منذ 16 يوم

أخصائي مبيعات

جديدة

صالون اطفال

4,000 - 4,100 SR / شهرياً dotدوام كامل

تحقيق مستهدفات مبيعات المنتجات الخاصة بالأطفال والعناية بالشعر، وتعزيز تجربة العملاء داخل الصالون من خلال تقديم الاستشارات المناسبة والتوصية بالمنتجات الملائمة لاحتياجات الأطفال وأولياء الأمور، بما يسهم في زيادة الإيرادات وبناء ولاء العملاء


breifcase2-5 سنة

locationالزهراء، جدة

منذ 3 ساعات تقريباً

مهندس تصميم داخلي

جديدة

بصمة عامة

2,000 - 3,000 SR / شهرياً dotدوام جزئي

مصمم ديكور داخلي (Interior Designer)

 الموقع: جدة، المملكة العربية السعودية
 الشركة: بصمة عامة

تعلن شركة بصمة عامة عن توفر فرصة وظيفية لمصمم ديكور داخلي مبدع يمتلك الحس الفني والقدرة على تحويل الأفكار إلى تصاميم مبتكرة وعصرية تلبي احتياجات العملاء وتحقق أعلى معايير الجودة والجمال.

المهام الوظيفية:

  • إعداد وتطوير التصاميم الداخلية للمشاريع السكنية والتجارية.
  • إعداد المخططات التنفيذية والتصورات ثلاثية الأبعاد.
  • اختيار المواد والألوان والأثاث والإكسسوارات المناسبة للمشاريع.
  • التنسيق مع فرق التنفيذ والموردين لضمان تطبيق التصاميم وفق المعايير المطلوبة.
  • متابعة سير العمل وتقديم الحلول التصميمية اللازمة.

المتطلبات:

  • خبرة في مجال التصميم الداخلي.
  • إجادة استخدام برامج التصميم مثل AutoCAD و 3ds Max و SketchUp و Photoshop أو ما يعادلها.
  • القدرة على إعداد التصاميم الإبداعية والعروض التقديمية الاحترافية.
  • مهارات تواصل وتنظيم عالية.
  • القدرة على العمل ضمن فريق وتحمل ضغط العمل.

إذا كنت تمتلك الشغف والإبداع في عالم التصميم الداخلي، نتطلع لاستقبال طلبك والانضمام إلى فريق بصمة عامة.


breifcase2-5 سنة

locationالفيصلية، جدة

منذ 10 ساعات تقريباً

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