Join Kinan as a Customer Services Manager!We are committed to enhancing customer satisfaction while ensuring operational efficiency within the real estate sector. As a Customer Services Manager, you will play a crucial role in managing customer care processes and overseeing community and facility activities.
Job Purpose:Your main goal will be to improve customer satisfaction by managing customer care processes, conducting thorough unit inspections, and facilitating community activities.
Main Accountabilities:- Conduct unit inspections and ensure process compliance
- Manage customer inquiries and resolve issues promptly
- Utilize CRM systems for tracking and reporting
- Generate project status reports to ensure operational efficiency
- Manage homeowner association activities
- Address resident concerns and feedback effectively
- Facilitate smooth handover of units to end users
Requirements:Education & Experience:• Bachelor's degree in business administration or civil engineering
• Minimum of 5 years of experience in Customer Care and Community & Facility Management
• Proficiency in CRM systems
Languages & Skills:• Strong communication and interpersonal skills
• Attention to detail and problem-solving abilities
Kinan Competencies:• Ownership & engagement
• Leadership & strategic thinking
• Technical mastery
• Working effectively with others
• Flexibility & responsiveness
