Merchant Onboarding Manager📣 إعلان

في Tabby

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Tabby is seeking a Merchant Onboarding Manager to join the Business Development team in Riyadh, Saudi Arabia. This full-time role is responsible for activating merchant partners and ensuring operational efficiency throughout the onboarding process. The position involves leading and supporting a team of Merchant Onboarding Executives, refining processes, driving performance, and fostering a high-performance culture.

The role requires a blend of strategic process optimization and hands-on operational execution. Key duties include managing daily workflows, handling escalations, driving special projects, and developing dashboard reporting to support scalability and continuous improvement in merchant onboarding.

Key Responsibilities

Lead, hire, train, and develop a team of Inside Sales Managers and Executives focused on merchant onboarding.
Cultivate a high-performance culture by setting and driving distinct KPIs, including call volume, connect rates, conversion rates, and time-to-live.
Coach managers on maximizing daily productivity and ensuring their teams meet performance targets.
Foster a team environment built on trust and directness, while upholding high standards for output.
Spearhead the integration of technology, such as AI, automation, or CRM tools, to automate lead pre-qualification.
Design workflows that leverage technology for merchant vetting, allowing the sales team to focus on high-quality leads.
Continuously audit the sales technology stack to identify and remove friction points, increasing "selling time" per agent.
Own and manage end-to-end funnel metrics, identifying and resolving leakage points to ensure smooth merchant progression.
Review performance data daily and weekly, challenging performance narratives with data-driven insights.
Balance the need for speed in merchant launches with accuracy to ensure immediate transaction capability.
Design and document Standard Operating Procedures (SOPs) and Playbooks for sales and onboarding teams.
Proactively remove bottlenecks by clarifying dependencies between Sales, Risk, Legal, and Operations teams.
Drive structural fixes for process inefficiencies, ensuring processes requiring constant escalation are identified and rectified.
Define clear success metrics for daily activity, pipeline health, and activation speed, ensuring consistent tracking via dashboards.
Implement a collective performance model where team success influences individual success, ensuring transparency in target setting and review processes.
Hold managers accountable for achieving outcomes, such as revenue generation and live merchant numbers.
Act as the primary liaison between RevOps, Risk, Legal, Product, and Tech departments.
Translate cross-functional constraints, such as changes in risk policy, into clear execution plans for the sales floor.
Escalate issues strategically, providing solutions and context.

Qualifications and Requirements

5-10 years of experience in a relevant field.
Proven experience in leading and managing teams.
Demonstrated ability to refine processes and drive operational excellence.
Experience with technology integration and automation in a sales or onboarding context.
Strong analytical skills for data analysis and performance reporting.
Experience in designing and documenting SOPs and playbooks.
Proficiency in cross-functional alignment and strategic escalation.