Technical Service Delivery Specialist Cloud📣 إعلان

About the Role

Alnafitha IT, a leading Saudi-owned IT solutions provider established in 1993, is seeking a Technical Service Delivery Specialist – Cloud. This role is based in Riyadh and is a full-time, individual contributor position focused on executing and managing cloud service delivery for clients. The position requires 0-1 years of experience.

Role Overview

The Technical Service Delivery Specialist – Cloud is responsible for the reliable and secure delivery of cloud services across client environments, primarily utilizing Microsoft Azure, AWS, and hybrid platforms. This role involves executing daily operational tasks, monitoring service health, and ensuring adherence to contracted Service Level Agreements (SLAs). The specialist will engage with clients on technical matters and contribute to service improvements based on practical experience, without taking on leadership, architecture, or team management responsibilities.

Key Responsibilities

• Execute and monitor daily cloud service delivery activities across assigned client environments, including Azure, AWS, and hybrid platforms, within defined operational scopes.
• Ensure consistent delivery of cloud services across compute, storage, networking, identity, and platform layers in line with contracted SLA requirements.
• Track cloud resource health, availability zone status, and service quotas, identifying and reporting deviations from agreed uptime and performance targets.
• Coordinate with cloud engineering and support teams for escalations related to resource degradation, misconfiguration, or service disruption, following established escalation procedures.
• Maintain accurate service records, operational logs, and delivery documentation in compliance with client and organizational standards.
• Perform periodic reviews of cloud configuration baselines, access policies, and resource tagging to confirm alignment with established governance standards.
• Monitor cloud dashboards, alerting tools, and health indicators across managed environments, responding to alerts within defined response windows.
• Support cloud cost governance by conducting utilization reviews, preparing right-sizing recommendations, tracking reserved instance coverage, and responding to budget alerts.
• Coordinate and execute routine operational tasks including patch management, backup validation, snapshot schedules, and certificate renewals for cloud-hosted workloads.
• Identify and escalate performance degradation, cost anomalies, or capacity concerns to the Service Delivery Lead with relevant supporting data.
• Support cloud security posture activities by reviewing compliance scores in Defender for Cloud and AWS Security Hub and actioning assigned remediation items within scope.
• Act as a technical point of contact for assigned clients on day-to-day cloud service matters, ensuring timely and professional communication.
• Participate in service review meetings, presenting cloud performance metrics, incident summaries, cost data, and operational updates.
• Conduct technical discussions with clients to understand their cloud environment requirements and ensure delivery activities align with business needs.
• Evaluate and process minor cloud change requests within defined approval thresholds.
• Support client onboarding activities including environment readiness checks, access provisioning, monitoring configuration, and platform baseline validation.
• Gather client feedback and communicate service adjustments that improve cloud reliability and the overall operational experience.
• Follow ITIL-based operational processes for incident, request, and change management.
• Ensure compliance with cloud security frameworks, data residency requirements, and client-specific governance policies.
• Maintain and update cloud runbooks, SOPs, and operational checklists.
• Identify inefficiencies in delivery workflows and suggest improvements, including potential automation or tooling opportunities.
• Prepare delivery and performance reports for cloud environments, covering availability metrics, incident counts, and SLA adherence.
• Track trends in cloud resource utilization, ticket volumes, and security posture data to identify areas for operational improvement.
• Contribute to root cause analysis (RCA) for cloud incidents and support the development of preventive action items.
• Monitor client satisfaction indicators and flag service quality gaps to the Service Delivery Lead.
• Work with cloud engineering teams, vendor technical account managers, and partner teams to maintain consistency in service quality and platform standards.
• Participate in knowledge-sharing sessions and contribute to internal cloud delivery documentation and best practice materials.
• Take part in lessons-learned reviews following incident closures, migrations, or delivery milestones.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-2 years of experience in IT service delivery.
• Solid hands-on exposure to cloud operations across Microsoft Azure, AWS, and hybrid environments.

Company and Work Environment

Alnafitha IT, founded in 1993, is a fully Saudi-owned company that has grown into a market leader in IT services and solutions in Saudi Arabia. With over 30 years of experience, the company has a proven track record of delivering strategic IT solutions that drive digital transformation. This is a full-time position located in Riyadh.