اخصائي دعم فني📣 إعلان
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منذ يوم واحد
منذ يوم واحدشارك
 | نوع العقد | دوام كامل |
 | طبيعة الوظيفة | بالموقع |
 | الموقع | الرياض |
Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
Key Responsibilities:
Essential Requirements:
Professional Attributes:
Career Growth:
How to Apply:
Key Responsibilities:
- Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.
- Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.
- Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport’s standards.
- Support the onboarding of new employees, including system setup, account provisioning, and device deployment.
- Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.
- Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.
- Maintain up-to-date asset inventories and support system updates, backups, and security protocols.
- Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.
- Participate in the testing and roll-out of new technology solutions or upgrades across the organization.
Essential Requirements:
- Associate’s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.
- 12 years of proven experience in IT support, help desk, or a technical troubleshooting role.
- Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.
- Solid understanding of networking concepts, endpoint security, and remote access tools.
- Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.
- Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.
- Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.
Professional Attributes:
- Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.
- Eager to learn about new technologies, digital trends, and best practices in sports IT environments.
- Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.
- Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.
Career Growth:
- Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.
- Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.
- Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.
- Supportive, team-oriented culture that encourages professional growth and knowledge sharing.
How to Apply:
- Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form.
متطلبات الوظيفة
- تتطلب ٢-٥ سنوات خبرة
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