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About the Role
As an Operations Manager at El Seif Operation and Maintenance, you will play a pivotal role in managing and overseeing all on-site operational activities. You will assume full operational ownership of facilities, coordinate with clients and contractors, and ensure effective planning, execution, and monitoring of maintenance and operational programs to achieve service excellence, compliance, and operational continuity.

Key Responsibilities

• Direct and control all site operational activities, ensuring compliance with approved policies and service standards.
• Lead, supervise, and develop operational staff by assigning work, monitoring performance, and providing coaching.
• Develop, implement, and monitor operational programs and emergency response procedures.
• Coordinate closely with the Project Manager to report on operational performance and facility status.
• Ensure all facility systems are properly operated and maintained, executing preventive maintenance as per schedules.
• Conduct regular meetings with subordinates to communicate policies and operational improvements.
• Coordinate with contractors for timely execution of operational activities.
• Prepare and submit operational status reports as per project requirements.
• Develop monthly operational plans aligned with site priorities and service delivery objectives.
• Advise and support the Project Manager with updates and recommendations regarding facility operations.

Qualifications
Essential: University Degree in Engineering, Technology, Business Administration, or equivalent discipline.

Experience
Essential: Minimum 14 years of professional experience, with at least 5 years in a similar operations management role, managing site operations and multi-disciplinary teams.

Skills & Knowledge

• Strong knowledge of facilities and site operations management.
• Proven ability to manage contractors and operational teams.
• Experience in operational planning and performance monitoring.
• Strong leadership and decision-making skills.
• Ability to interface effectively with clients and senior stakeholders.

Behavioral Competencies

• Customer Focus
• Commitment
• Adaptability

Join our team as an Operations Manager at AtkinsRéalis! We are seeking a highly experienced professional to oversee and assure Operations & Maintenance (O&M) contractors for a large, multi-line metro rail network in the Middle East.

Your Responsibilities:

• Ensure safe, reliable, and customer-focused operations across all metro service delivery lines.
• Manage and coordinate O&M contractors while ensuring compliance with contractual requirements and service standards.
• Review and approve operational procedures, timetables, and staffing models.
• Monitor performance, lead incident management, and drive continuous improvement initiatives.
• Ensure compliance with safety and regulatory requirements.
• Develop emergency response plans in coordination with public safety services.
• Liaise with stakeholders to resolve operational issues and optimize service delivery.

About You:

• Bachelor's degree in Engineering, Transport, or Operations Management.
• A minimum of 15 years' experience in senior metro or railway operations roles.
• Proven experience in safety-critical operations and performance-based contracts.

Rewards & Benefits:

• Tax-free salary.
• Life and medical insurance coverage.
• Annual leave and gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation and housing allowances.
• Access to an Employee Wellbeing Program.

About AtkinsRéalis: We connect people, data, and technology to transform infrastructure and energy systems globally. Join us to create a better future for our planet and its people.