مشرف عمليات📣 إعلان

Join Salasa as an Operations Supervisor!

As a key player in our logistics team, you will oversee daily fulfillment center activities, ensuring that performance targets are achieved in terms of productivity, quality, and service level agreements (SLAs). This role fosters an environment of continuous improvement by managing returns and coaching warehouse associates while utilizing data tools for efficiency optimization.

Key Responsibilities:

• Monitor and manage all store metrics, including productivity, quality, and operational KPIs.
• Lead weekly performance review preparations and presentations with the Amazon team.
• Conduct analyses of key performance metrics, including productivity and quality, to identify areas for improvement.
• Review and optimize pick paths to enhance efficiency and minimize operational costs.
• Implement Kaizens focused on improving store performance and operational efficiency.
• Ensure compliance with inbound and outbound SLAs, handling escalations as necessary.
• Manage RTV (Return to Vendor) processes and ASIN consolidation.
• Utilize Excel and Amazon tools effectively to drive performance.
• Oversee performance management and provide coaching to associates for enhanced efficiency and compliance.

Requirements:

• Diploma or Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field preferred.
• 35 years of experience in fulfillment or warehouse operations, with at least 12 years in a supervisory role.
• Prior experience in structured warehouse environments, with exposure to inbound, inventory, and outbound processes.

Skills & Competencies:

• Strong leadership and team coordination abilities.
• Proficient in WMS systems and Microsoft Excel; knowledge of Power BI is a plus.
• Data-driven mindset with excellent organizational and problem-solving skills.
• Ability to manage performance in a high-volume, fast-paced environment.
• Familiarity with safety regulations and quality management systems.
• Bilingual communication skills (Arabic & English) preferred; proficiency in English is essential.

Working Conditions:
Work is conducted in a warehouse environment which may require standing, walking, and lifting. Shift work and weekend/holiday availability may be needed based on operational requirements.

About the Role:
We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.

Key Responsibilities:

• Create and cultivate a safe working environment by identifying safety opportunities across your work area.
• Manage and train our Associates to help deliver the best service for our customers.
• Ensure that customer orders are fulfilled in line with quality and safety guidelines.
• Continuously provide critical shift-related information to frontline management and operators.
• Adjust labor allocation throughout the shifts to meet and exceed plans and forecasts.
• Engage with support functions and/or other departments to address common issues or needs in key areas of performance.
• Help to solve logistics and supply chain challenges through data analysis, innovation, and process optimization.

The Ideal Candidate:

• Demonstrates strong communication skills, a high level of ownership, and a commitment to leading by example.
• Able to analyze data, motivate team members to excel, and consistently place the customer at the center of all decision-making.
• Willing and able to work weekends and provide overtime support as needed.
• Flexible with scheduling, including night shifts and variable work hours.

Basic Qualifications:

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Can lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Work 40 hours/week, and overtime as required.

Preferred Qualifications:

• 1+ years of Amazon Amnesty Floor Monitoring experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.