اخصائي دعم فني📣 إعلان

Join Our Team as a Technical Support Trainer!

Are you passionate about technology and helping others? Our company, شركة الافق لتقنية المعلومات, is looking for a skilled Technical Support Specialist to manage and maintain our IT systems. In this role, you will ensure that hardware is compliant with specifications and troubleshoot issues that arise.

Key Responsibilities:

• Define appropriate specifications for new devices and verify their compliance upon receipt.
• Document devices and their accessories, recording issues daily.
• Perform regular and preventive maintenance on devices.
• Answer user inquiries about device issues, providing solutions or directing them to the appropriate department.
• Ensure systems are operating with the required software, transferring major malfunctions to suppliers or maintenance personnel.
• Prepare technical reports and enhance work methods using modern technologies.

Qualifications:

• 1 year of experience in a related field.
• Bachelor’s degree in Technical Support, Information Technology, Information Systems, or Network Engineering.
• Certifications such as Cisco Certified Network Professional (CCNP) Routing and Switching, ITIL v3 Foundation, and CCNA are preferred.

Skills:

• Advanced machine maintenance and troubleshooting.
• Proficiency in installing and maintaining computer systems.
• Ability to analyze systems and find solutions to problems.
• Effective customer service skills.

Fluency in Arabic and English is required. This position is located in جازان, specifically in ابو عريش, and comes with a salary of 4500 SR or more. Apply now and embrace a new opportunity!