Technical Support Specialist📣 Job Ad

Join Rgheeb as an Operations Manager in our Specialty Coffee division! We are seeking a highly motivated and experienced individual to oversee daily operations, quality control, and continuous improvement initiatives to ensure the highest standards of service and product quality. You will lead a team dedicated to delivering exceptional coffee experiences to our customers.

Responsibilities:

• Operations Management: Manage daily functions of all coffee outlets, ensuring excellent standards in coffee quality, customer service, and cleanliness.
• Specialty Coffee Quality Control: Maintain consistency in coffee preparation and ensure equipment is calibrated and standards are met.
• Team Leadership & Development: Guide and mentor store managers and baristas, conducting training sessions focused on specialty coffee and customer service.
• Financial & Cost Control: Oversee P&L performance, manage labor costs, and analyze sales data to develop strategies that boost revenue.
• Customer Experience: Ensure a superior customer experience reflecting specialty coffee culture and address feedback professionally.
• Supply Chain & Inventory: Supervise ordering, inventory control, and supplier relationships for essential operational supplies.
• Compliance & Standards: Ensure operations comply with local laws, food safety, and hygiene standards; conduct routine audits.
• Business Development: Support plans for business expansion and identify opportunities for improving efficiency and profitability.

Requirements:

• Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
• Strong leadership and team management skills with in-depth knowledge of coffee production processes.
• Excellent organizational and problem-solving abilities and strong communication skills.
• Experience managing multi-unit operations.

Join our team as a Branch Supervisor at Aljawad Premium!
We are looking for a dedicated and experienced individual to manage our daily operations and ensure exceptional customer service. Your key responsibilities will include:

• Overseeing daily operations
• Managing the team effectively
• Ensuring high-quality customer service
• Achieving sales targets
• Managing inventory
• Preparing reports and monitoring progress
• Adhering to standards and policies

With your expertise, you will help drive our branch's success while fostering a positive work environment. We value team collaboration and efficiency, and we are excited to welcome a passionate supervisor to our family.