Field Support Specialist ( / Dispatch)📣 Job Ad

About the Field Support Specialist Role

We are seeking a reliable and flexible Field Support Specialist to provide on-site technical assistance. This role is structured as a freelance or backfill position, intended to cover periods when full-time engineers are unavailable or to support specific dispatch activities. The position requires adaptability and a proactive approach to IT support.

Key Responsibilities

• Provide on-site IT support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to organizational standards.
• Execute IMAC (Install, Move, Add, Change) activities for IT assets.
• Handle hardware and software troubleshooting, including break-fix support.
• Coordinate with Original Equipment Manufacturers (OEMs) and vendors for hardware repairs, replacements, and escalations.
• Manage and maintain IT inventory, including asset tracking and documentation.
• Perform system imaging for laptops and desktops.
• Support printer setup, troubleshooting, and network printer installations.
• Assist in conference room setup, AV support, and meeting room technologies.
• Provide high-touch support for VIPs and end-users.
• Support Office 365-related issues and general user account troubleshooting.
• Install and troubleshoot compliance and security software.
• Provide support for both Mac and Windows systems.
• Ensure adherence to defined Service Level Agreements (SLAs).
• Document incidents, resolutions, and contribute to knowledge base articles.
• Support after-hours activities, events, and recurring meetings as required.

Required Skills and Qualifications

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands-on experience with hardware support and peripheral devices.
• Basic networking knowledge, including DHCP, DNS, and LAN connectivity.
• Experience in printer and network printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Work Arrangement

This is a freelance work type position. Specific details regarding salary and location are not disclosed.