Toyota Technician

About the Role

Abdul Latif Jameel is seeking a Toyota Technician to join their team in Al Jubail, Eastern region. This full-time role involves performing mechanical repair services and related tasks to achieve customer satisfaction and service sales targets, adhering to company standards and operating procedures. The position requires 0-1 years of experience.

Key Responsibilities

• Perform mechanical repairs as per customer requests, under the supervision of a Chief Technician, ensuring work is completed within promised delivery times and estimated costs.
• Conduct preliminary vehicle inspections and evaluations using appropriate tools and equipment to assess damage and repair scope.
• Participate in resolving high-technical problems with assistance from Team Leaders (Workshop Production Manager/Chief Technician) through testing and examination.
• Execute after-sales responsibilities, including vehicle repairs and periodic maintenance, in accordance with company policies and procedures.
• Ensure high customer satisfaction by adopting a guest-centric mindset and monitoring after-sales activities against service standards.
• Coordinate with the Job Controller to input correct data, record repairs, and update vehicle delivery status using computerized time control sheets for productivity analysis.
• Receive and understand technical information, service bulletins, and daily functional activities from the Team Leader through regular meetings and updates.
• Support and assist in after-sales marketing campaigns, promote Kaizen activities, and adapt to business strategies to achieve center targets.
• Ensure proper use of all service facilities, tools, and equipment, adhering to safety, welfare, integrity, and branding policies.
• Execute assigned activities according to company standard operating procedures, coordinating with service teams to achieve operational targets.

Performance Expectations

• Produce standard sold hours versus attending hours.
• Complete jobs accurately and efficiently on the first attempt.
• Ensure work quality by following TMC standards and using correct tools.
• Maintain a clean and organized workplace by adhering to the 5S concept (Sorting, Set in Order, Shine, Standardize, Sustain).

Impact of the Role

This position directly influences sold working hours and has a significant impact on overall customer satisfaction within the service center.

Required Qualifications

• 0-1 years of experience in a relevant field.
• Ability to implement Abdul Latif Jameel and TMC Policies and Standard Operating Procedures related to service.
• Adherence to Service Operation compliance policies.
• Familiarity with Mechanical Kodawari principles.

Work Type

This is a full-time position based in Al Jubail.