Business Manager

First: Sales

• Receiving potential customers and analyzing their needs.
• Presenting the company's services and programs professionally.
• Preparing and sending price offers and contracts.
• Following up with clients until contract completion.
• Increasing the conversion rate of inquiries to sales.
• Following up with existing clients and developing upselling opportunities.
• Achieving monthly sales targets.
• Preparing sales reports and analyzing results.

Second: Accounting and Financial Management

• Issuing invoices to clients.
• Following up on payment collections according to contracts.
• Following up on overdue payments and contacting clients regarding them.
• Recording daily revenues and expenses.
• Preparing cash flow reports for management.
• Coordinating with the external accountant and providing required documents.
• Monitoring operational expenses and approved budgets.
• Maintaining and organizing financial and administrative records.

Third: Marketing

• Overseeing the implementation of the marketing plan.
• Coordinating with designers and content creators.
• Monitoring content publication on social media platforms.
• Monitoring advertising campaigns and analyzing their results.
• Managing the customer database.
• Executing messaging and email campaigns.
• Monitoring customer reviews and improving the company's digital reputation.
• Proposing new marketing ideas to increase sales.

Fourth: Team Management

• Organizing work schedules and meetings.
• Monitoring employee performance and measuring Key Performance Indicators (KPIs).
• Assigning tasks and monitoring their completion.
• Coordinating between different departments.
• Monitoring adherence to policies and procedures.
• Preparing periodic administrative reports.
• Submitting recommendations to management regarding performance improvement.
• Contributing to the improvement of the work environment and operational procedures.

Fifth: Customer Service

• Responding to all customer inquiries via phone, WhatsApp, email, and social media platforms.
• Coordinating appointments and consultation sessions.
• Following up with the client throughout the project journey.
• Handling complaints and suggestions quickly and professionally.
• Measuring customer satisfaction after service completion.
• Maintaining the highest level of customer experience quality.
• Building long-term relationships with clients and encouraging them to recommend the company's services.

Main Goal of the Job

Leading the company's daily business and administrative operations, improving the efficiency of sales, customer service, marketing, and financial management, while ensuring an exceptional customer experience and achieving the growth and profitability goals for Kamal Al-Ehtiraf for Design Company.