ERP Pre Sales & Implementation Consultant

About Saudi Information Technology Network

Saudi Information Technology Network is seeking an ERP Pre Sales & Implementation Consultant to join their team in Al Khobar, Eastern region. This is a full-time position requiring 2-5 years of experience in a relevant field. The role focuses on supporting the sales cycle and ensuring successful implementation of Tranquil ERP software.

About Tranquil ERP Software

Tranquil ERP is a comprehensive cloud-based solution designed for contracting, trading, and manufacturing companies within the GCC region. The software aims to streamline core business functions and reduce reliance on paper-based processes.

Role Overview

The ERP Pre Sales & Implementation Consultant serves as a key link between the Sales team, Project Managers, Technical Teams, and clients. The role spans the entire client engagement lifecycle, from initial demonstrations through to successful system go-live. Responsibilities include supporting new client acquisition and ensuring effective implementation and onboarding.

Key Responsibilities

• Partner with the sales team to conduct discovery sessions, qualify prospects, and understand their business processes, pain points, and requirements.
• Prepare and deliver tailored Tranquil ERP demonstrations, including setting up demo environments with realistic data for contracting, trading, or manufacturing industries.
• Perform fit-gap analysis between prospect requirements and Tranquil ERP's standard functionality, identifying necessary customizations or integrations.
• Assess technical feasibility with the Project Manager and Technical Team before committing to clients.
• Support the sales team in preparing proposals, RFP/RFQ responses, scope of work, and estimates for implementation effort and timelines.
• Address prospects' functional and technical questions during the sales cycle, covering modules, integrations, data migration, and compliance with VAT and ZATCA e-invoicing.
• Execute proof-of-concept or pilot setups as needed to support sales deals.
• Develop and maintain pre-sales materials such as demo scripts, presentations, case studies, and FAQs.
• Share client feedback, recurring feature requests, and competitor insights with management and the product team.
• Ensure a smooth handover from sales to implementation by documenting all agreements (scope, commitments, special requirements) for the Project Manager and Technical Team.
• Ensure thorough documentation of requirement gathering, starting from the project scope (including SRS), and obtain client signatures before the Technical Team begins implementation.
• Coordinate with Project Managers to ensure the implementation cycle is well-documented for the Technical Team.
• Collaborate with the Technical Team to resolve technical issues during project execution until delivery.
• Collect master data for migration and conduct client onboarding activities.
• Provide comprehensive training and support to clients, including knowledge transfer on minor technical details.
• Ensure successful system go-live upon project completion.
• Ensure projects are closed within their deadlines.
• Maintain ongoing communication with customers to address queries or concerns.
• Report the status of pre-sales opportunities and ongoing implementations to management.

Experience and Qualifications

• 2-5 years of relevant experience.
• Demonstrated ability to bridge communication between sales, technical teams, and clients.
• Experience with ERP software pre-sales and implementation processes.
• Strong understanding of business processes in contracting, trading, or manufacturing sectors.

Work Environment

This is a full-time position based in Al Khobar, Eastern region, Saudi Arabia. The role involves working closely with various internal teams and external clients.