Front Office Manager (Saudis only)

About the Role

Kempinski Hotels is seeking a Front Office Manager for a full-time position in Al Khobar, Eastern Region. This role is responsible for overseeing the operations of the Reception, Concierge, PABX, and Business Center, ensuring service standards align with operating procedures and Kempinski standards. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Contribute to budget preparations and manage profit & loss for the department.
• Maximize hotel revenue through effective control of room inventory, group blocking, packages, up-selling, and adherence to late charge and double occupancy policies to optimize REVPAR.
• Prepare the annual budget and manning guide, and manage the Front Office Department within budgetary guidelines.
• Control duty rosters for sub-departments to ensure quality and personnel cost efficiency.
• Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.
• Conduct interviews for prospective employees.
• Identify training needs, develop, and manage performance.
• Approve training plans for all Front Office sub-departments and ensure compliance and efficiency of training activities.
• Manage all operational tasks, including delegation and follow-up.
• Implement disciplinary actions in line with company procedures.
• Re-evaluate workflows to improve and optimize departmental organization.
• Implement and evaluate procedures and policies.
• Ensure clear communication within departments.
• Verify accurate adherence to all information requested by local police authorities.
• Organize regular departmental meetings.
• Maintain detailed hotel product knowledge and stay updated on VIP arrivals and events within the hotel and destination.
• Conduct daily walk-throughs to ensure quality standards.
• Maintain high visibility with guests and employees, handle customer complaints, and take corrective action.
• Set short-term and long-term measurable objectives to continually improve service levels.
• Responsible for maintaining an 85% scoring for LQA inspections.
• Greet VIP guests, escort them to their rooms, and bid farewell upon departure.
• Serve as Manager on Duty on weekdays and weekends.
• Assume Rooms Division responsibilities in the absence of the relevant manager.
• Undertake pre-opening tasks and responsibilities where applicable.

Experience and Qualifications

• A minimum of 5-10 years of experience in a similar front office management role.
• Demonstrated ability to manage hotel front office operations effectively.
• Experience in budget preparation and profit & loss management.

Skills and Competencies

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management systems and relevant software.
• Ability to handle guest complaints and resolve issues professionally.
• Strong organizational and problem-solving skills.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern Region. The role involves working in a dynamic hotel environment, requiring flexibility for Manager on Duty shifts during weekdays and weekends.

Application Process

Interested candidates are encouraged to apply for this Front Office Manager position at Kempinski Hotels.