Guest Experience Expert(Saudi National Only)

About Le Méridien Hotels & Resorts

Le Méridien Hotels & Resorts is seeking a Guest Experience Expert to join its team in Al Khobar, Eastern region. This full-time position focuses on creating memorable and unique experiences for guests throughout their stay.

Role Summary

The Guest Experience Expert is responsible for guiding guests through their entire stay, moving beyond standard check-in and check-out procedures. This role involves taking initiative to deliver a wide range of services, ensuring that all interactions and operational needs contribute positively to the guest experience.

Key Responsibilities

• Delivering a wide range of services to guide guests through their stay.
• Processing operational needs and addressing guest requests promptly.
• Completing necessary reports and documentation.
• Sharing highlights and information about the local area with guests.
• Ensuring all transactions are integrated into the overall guest experience.

Professional Standards and Requirements

• Creating and maintaining a safe workplace environment.
• Adhering to all company policies and procedures.
• Maintaining confidentiality of sensitive information.
• Protecting company assets.
• Upholding established quality standards consistently.
• Ensuring professional uniform, personal appearance, and communication at all times.

Physical Demands

This role requires physical activity, including standing, sitting, or walking for extended periods. Candidates must be able to take a hands-on approach to work, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications

Candidates should have 0-1 years of relevant experience. The ability to perform all job duties effectively and consistently is critical for success in this role.