Manager Health Coordination📣 Job Ad

About the Role

Bupa Arabia is seeking a Manager - Health Coordination to join their team in Al Khobar. This full-time position requires 4-6 years of experience and focuses on ensuring high-quality, patient-centered services within the Bupa Connected Care framework.

Key Responsibilities

The Manager - Health Coordination will oversee and manage various aspects of patient care coordination and hospital relations. Key responsibilities include:

• Ensuring adherence to CARE CONNECT procedures and departmental standards.
• Following up on all medical requests, including admissions, medication dispensing, lab and radiology services, medical information retrieval, and referrals.
• Facilitating administrative tasks related to patient admissions, discharges, transfers, and information release for continuity of care.
• Maintaining comprehensive knowledge of Bupa Arabia's network of hospitals, products, and services to provide accurate information and address general queries.
• Proactively identifying and addressing potential issues to prevent negative impacts.
• Effectively managing feedback from members and hospital staff, taking action to resolve issues to their satisfaction with minimal team leader intervention.
• Providing support for medically complex cases, including maternity, pediatric, and special needs patients.
• Ensuring hospitals comply with agreed-upon service standards and effectively utilize Bupa Arabia's technical services.
• Supporting hospital staff by providing coaching and training on CARE CONNECT protocols and services.
• Resolving customer complaints and service failures efficiently, without escalation.
• Ensuring the proper follow-up of recovery plans and standardizing proposed solutions.
• Entering complaints into Service Escalation Tools to facilitate preventive actions.
• Establishing and maintaining strong relationships with hospital insurance directors, CARE CONNECT Clerks, and Point of Care delivery teams.
• Ensuring a high level of cleanliness, order, and professional appearance in the office and customer areas.

Team Collaboration and Professionalism

This role requires effective collaboration within a team environment to achieve departmental goals. It involves contributing positively to team spirit and working effectively both individually and as part of a group. Maintaining a professional appearance and commitment to high standards is also essential.

Required Skills and Experience

Candidates should possess the following skills and experience:

• 4-6 years of experience in a relevant field.
• Proficiency in healthcare and patient care coordination.
• Strong interpersonal and communication skills, with the ability to work effectively in a multi-cultural environment.
• Excellent planning and organizational abilities.
• Ability to maintain control and order under stressful conditions and periods of high activity, utilizing effective and respectful communication.
• Demonstrated ability to adapt to a rapidly changing environment.
• Capacity to quickly and appropriately prioritize tasks and manage interruptions.
• Skill in multi-tasking with multiple concurrent requests.
• Ability to complete work in a timely and accurate manner.
• Experience working effectively and collaboratively within a team environment.
• Commercial skills combined with a service-focused mindset.

Work Environment

This is a full-time position based in Al Khobar. The role involves direct engagement with patients, hospital staff, and internal business units, requiring a professional and organized approach to all interactions and tasks.