Service Parts Advisor

About Lucid Motors

Lucid Motors is dedicated to creating advanced mobility experiences through innovation, driving the automotive world forward. The company's vehicles are built on proprietary technology and a software-defined architecture, reflecting a "Compromise Nothing™" approach to performance, sustainability, design, and engineering. Lucid Air and Lucid Gravity models are designed to redefine their segments by combining range, performance, design, and space. Lucid achieves this through deep vertical integration, with design, engineering, and production managed in-house across global facilities.

The Role of Service Parts Advisor

Lucid Motors is seeking a Service Parts Advisor to join the team in Al Khobar. This full-time role involves supporting service and parts operations by ensuring the timely availability and accurate supply of spare parts. The Service Parts Advisor is responsible for delivering a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

• Greet customers (internal and external) and accurately identify parts requirements.
• Recommend appropriate parts based on customer or technician needs.
• Ensure a high level of customer service and satisfaction.
• Handle inquiries, quotations, and parts availability checks.
• Monitor stock levels and ensure optimal inventory availability.
• Identify parts requiring replenishment and initiate reorders.
• Track lost sales and report gaps for inventory improvement.
• Maintain accurate records of parts movement and stock.
• Process parts orders (local and international) according to company procedures.
• Handle special orders, including prepayments when required.
• Coordinate closely with Service Advisors and Technicians for parts requirements.
• Track parts status and ensure timely delivery.
• Utilize DMS/CRM systems to search part numbers and manage transactions.
• Ensure accurate documentation of all parts transactions.
• Monitor bin locations and maintain proper storage standards.
• Manage warranty or returned parts as per policy.

Required Experience

• Candidates should possess 3-7 years of relevant experience in service parts operations.

Work Environment

This is a full-time position based in Al Khobar, Saudi Arabia, contributing to a team committed to excellence and redefining future mobility.