Press Photographer📣 Job Ad

Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.

Join the Musanadah Facilities Management Team!
We are seeking a skilled Swimming Pool Technician to be part of our Operations & Maintenance team in AlUla. This role is crucial for ensuring the cleanliness, safety, and efficiency of all swimming pools managed by us through meticulous maintenance and proper water treatment.

Key Responsibilities:

• Conduct daily pool cleaning, vacuuming, and inspection of filtration systems.
• Check and balance pool water chemistry (chlorine, pH, alkalinity, etc.) to meet safety standards.
• Perform preventive and corrective maintenance for pumps, filters, valves, and dosing systems.
• Troubleshoot and repair pool mechanical and plumbing components.
• Maintain accurate maintenance logs and chemical usage records.
• Ensure full compliance with safety, hygiene, and environmental standards.

Requirements:

• Diploma or Technical Certificate in Mechanical, Electrical, or Plumbing.
• Minimum 5 years of experience, including at least 2 years in GCC and in the Facilities Management industry.
• Strong technical knowledge in pool operation, maintenance, and water treatment systems.