Financial Manager📣 Job Ad

Join Our Team as a Sales Manager!

Banyan Tree AlUla, a luxurious retreat in the breathtaking Ashar Valley, is on the lookout for a Sales Manager who can drive our sales to new heights. Known for our exceptional customer service and elegant tented villas, we offer our guests a unique experience in one of the world's most beautiful destinations.

Key Responsibilities:

• Achieve or exceed assigned sales and revenue targets for rooms, villas, groups, and events.
• Source and contract new business from leisure, MICE, corporate, and high-end travel segments.
• Prepare and negotiate rate agreements, packages, and group proposals in line with pricing strategy.
• Promote and upsell resort services including food & beverage, spa, and activities.
• Manage relationships with travel agents, tour operators, and corporate accounts.
• Conduct regular sales calls, client visits, and site inspections.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field (Master’s is a plus).
• 3–5 years of experience in hotel/resort sales, preferably in luxury settings.
• Proven track record of meeting or exceeding sales targets.
• Experience managing key accounts and developing new business.

Additional Information:

• Work Location: Al ‘Ulá, Al Madinah, Saudi Arabia.
• Flexible working hours, including evenings and weekends.
• Occasional travel for sales trips and client visits may be required.

Join Hyatt Place Al Ula as a Purchasing Manager!
We are seeking an experienced Purchasing Manager to lead the opening of Hyatt Place Al Ula, a landmark in Hyatt’s regional expansion. The hotel features 214 guestrooms along with various amenities including food and beverage outlets, meeting space, a swimming pool, and a fitness center catering to both leisure and business travelers.

Your Role:
As the Purchasing Manager, you will be crucial in ensuring the smooth operations of the hotel through efficient, cost-effective procurement aligned with Hyatt standards. Your responsibilities include:

• Managing all purchasing activities, from sourcing to receiving goods.
• Ensuring compliance with Hyatt’s purchasing policies and sustainability practices.
• Negotiating with vendors for the best pricing and quality while nurturing supplier partnerships.
• Maintaining accurate purchasing records, invoices, and inventory.
• Collaborating with department heads to forecast purchasing needs.
• Supervising and training team members on inventory management.
• Conducting audits for stock rotation and waste minimization.
• Monitoring market trends for cost-saving opportunities.

Qualifications:

• 3–5 years of experience in purchasing, supply chain, or procurement, ideally in hospitality.
• Strong negotiation and analytical skills.
• Proficiency in purchasing software systems.
• Demonstrated budget management and vendor relationship skills.
• Excellent communication abilities.
• Bachelor’s degree in Business or Supply Chain Management preferred.

Benefits:
We offer long-term career growth opportunities, 12 complimentary nights per year in other Hyatt properties, and a caring team culture. Apply now to explore the significance of your contributions at Hyatt!

Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:

• Leading and managing daily operations of the call center to achieve set operational goals.
• Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
• Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
• Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
• Ensuring adherence to quality policies and standard operating procedures (SOPs).
• Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
• Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
• Coordinating with other departments to support the call center's needs effectively.
• Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
• Advanced knowledge of call center systems such as CRM, ACD, IVR.
• Strong analytical skills to interpret data and utilize performance reports.
• Proficiency in English (both spoken and written).
• Excellent leadership and team management skills.
• Exceptional verbal and written communication skills.
• Ability to make quick decisions and solve problems effectively.
• Customer service focus and dedication to achieving customer satisfaction.