Branch Supervisor.E Commerce Fulfillment Operations East📣 Job Ad

About the Branch Supervisor Role

Panda Retail Company is seeking a Branch Supervisor for its E-Commerce Fulfillment Operations in Dammam. This employee role focuses on leading a team to ensure efficient and effective picking and delivery processes to achieve optimal customer outcomes.

Key Responsibilities

• Supervise and monitor team duty schedules, including timing and personal hygiene standards.
• Ensure optimal utilization of pickers, administrators, and drivers, adhering to pick-rate targets and on-time handover and delivery.
• Collaborate with the store operations team to ensure product replenishment and availability.
• Train team members to ensure adherence to established procedures.
• Ensure daily targets and Key Performance Indicators (KPIs) are met.
• Maintain the availability of necessary assets and consumables, such as bags, boxes, and picking devices.
• Communicate daily operational status and needs with the Area Operations Lead.
• Liaise with the service desk for any escalations that disrupt operations.

Qualifications and Experience

• High school diploma required; a college education is considered a plus.
• Experience leading a team of more than 10 employees.
• Professional certifications are beneficial.
• Intermediate English language proficiency is required.
• Experience in both Retail and E-Commerce environments.

Required Skills and Competencies

• Strong problem-solving abilities, particularly within a fast-paced environment.
• Effective communication skills.
• Customer focus.
• Results-driven approach.
• Ability to live company values.
• Team player mentality.
• Commitment to developing self and others.

Work Environment and Location

This is an employee position based in Dammam. The role involves direct team leadership within an e-commerce fulfillment operations setting.