CRM Manager📣 Job Ad

About Perfect Vision

Perfect Vision is seeking a CRM Manager to join its team in Dammam, Eastern Region. This full-time role is central to managing and optimizing the company's customer relationship management system and sales operations infrastructure.

Role Summary: CRM Manager

The CRM Manager is responsible for maintaining data integrity across the client base, enabling the sales team with pipeline visibility and reporting, and driving process discipline. This ensures that leads, opportunities, and after-sales contracts (AMC) are tracked accurately from first contact through to renewal.

Key Responsibilities

• Administer and continuously improve the CRM/pipeline system, including fields, stages, probability logic, and approval workflows, with a focus on migrating from spreadsheets to a platform like Odoo.
• Enforce data governance and access controls across the sales team, ensuring client data protection in line with PDPL requirements.
• Maintain a clean, deduplicated master client database (active, dormant, and prospect tiers) and drive the reactivation of dormant accounts.
• Design and maintain Power BI dashboards and reports covering pipeline value, win rates, representative performance, and forecast accuracy.
• Build automated data models in Power BI, connecting CRM, spreadsheet, and operational data sources into a single source of truth for sales leadership.
• Support commission tracking and target-setting by providing accurate contribution and closed-deal data through Power BI reporting.
• Coordinate lead intake from marketing, web, tenders (Etimad), and inbound channels, ensuring timely assignment and follow-up.
• Partner with Operations and Platform teams to align CRM records with delivery, installation, and AMC status.
• Train sales representatives on CRM usage, data entry standards, and pipeline hygiene.

Required Qualifications

• Bachelor's degree in Business, IT, or a related field.
• 3–5 years of experience in CRM administration, sales operations, or a similar role, preferably within B2B technology or industrial sectors.
• Strong command of CRM platforms such as Odoo, Salesforce, HubSpot, or similar, along with advanced Excel/Google Sheets proficiency.
• Proven expertise in Power BI, including data modeling, DAX, and dashboard design.
• Understanding of Saudi data privacy (PDPL) regulations and B2B sales cycles.
• Analytical mindset with attention to data accuracy and process discipline.
• Fluent in both Arabic and English.

Preferred Qualifications

• Experience integrating multiple data sources into Power BI (*, SQL, Excel, cloud connectors).
• Familiarity with the safety technology, IoT, or industrial services market in KSA.

Location and Work Type

This is a full-time position based in Dammam, Eastern Region. Salary information will be discussed during the interview process.