Guest Experience Expert📣 Job Ad

about 2 hours ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Dammam

Job Description

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts is dedicated to providing exceptional hospitality experiences. Our approach extends beyond standard check-in and check-out procedures, focusing on creating unique and memorable stays for every guest.

The Role of a Guest Experience Expert

We are seeking a Guest Experience Expert to join our team in Dammam, Eastern Region. This full-time position is ideal for individuals with 0-1 years of experience who are committed to proactively guiding guests throughout their stay. Guest Experience Experts are empowered to manage their workspace and take necessary actions to ensure a seamless and integrated guest experience.

Key Responsibilities

Handle daily operational needs effectively.
Respond promptly and professionally to guest requests.
Prepare accurate and timely reports as required.
Share information on local points of interest with guests.
Ensure that all guest transactions contribute positively to the overall guest experience.

Essential Workplace Requirements

Contribute to maintaining a safe workplace environment for all.
Adhere strictly to all company policies and established procedures.
Maintain strict confidentiality regarding all company and guest information.
Protect company assets diligently.
Uphold high quality standards in all tasks and interactions.
Ensure a professional appearance, uniform, and communication style at all times.

Physical Demands of the Role

The role of a Guest Experience Expert involves physical activity, including the ability to stand, sit, or walk for extended periods. Candidates must be capable of hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds ( kg) without assistance. It is essential to perform all assigned duties accurately to ensure guest satisfaction and contribute to business prosperity.