Guest Experience Expert📣 Job Ad

About the Guest Experience Expert Role

Courtyard by Marriott is seeking a Guest Experience Expert to join our full-time team in Mecca, Makkah, Saudi Arabia. This role is centered on building unique and memorable experiences for guests, extending beyond standard check-in and check-out procedures.

Role Context and Scope

Guest Experience Experts proactively provide a wide range of services that guide guests throughout their stay. They are empowered to navigate their workspace and take necessary actions to ensure that guest transactions are an integral part of their overall experience.

Key Responsibilities

• Handle operational needs effectively.
• Respond to guest requests promptly.
• Prepare necessary reports.
• Share local points of interest with guests.

Candidate Profile and General Expectations

We are looking for candidates with 0-1 years of experience. Regardless of position, certain elements are crucial for success, including creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, and protecting company assets. Upholding quality standards and ensuring a professional uniform, personal appearance, and communications are also required.

Physical Requirements

The role of a Guest Experience Expert requires physical activity, including:

• Standing, sitting, or walking for extended periods.
• Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds ( kg) without assistance.

It is essential that all tasks, including any other reasonable tasks assigned, are performed perfectly to ensure guest satisfaction and business prosperity.

About Courtyard by Marriott

At Courtyard, our focus is on meeting the needs of travelers worldwide. This commitment led to the creation of the first hotel designed specifically for business travelers, and it continues to empower all our guests to thrive. We seek high-performing individuals driven by a passion to deliver exceptional customer experiences, who appreciate being part of a collaborative team, and who are dedicated to continuous learning and improvement. By joining Courtyard, you will become part of the Marriott International portfolio of brands, offering opportunities for professional growth within an international team.