Housekeeping Supervisor

About the Role

Sheraton is seeking a Housekeeping Supervisor to join their team in Dammam. This full-time role involves overseeing the quality of guest rooms and public areas, ensuring adherence to established standards. The supervisor will play a key role in coordinating daily housekeeping operations and supporting management functions.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure quality standards are met.
• Manage sold room reports, verify room status, identify discrepant rooms, prioritize cleaning schedules, and update the status of departing guest rooms.
• Support Housekeeping management in daily operational activities.
• Serve as a liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to staff.
• Communicate operational issues and updates to the next shift.
• Complete all required paperwork accurately.

Support and Compliance

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Ensure personal appearance and uniform are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Services and Communication

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards across all tasks.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in a similar role. The ability to enter and locate work-related information using computers and/or point of sale systems is required. The role also demands the ability to read and visually verify information in various formats, including small print. Performance of other reasonable job duties as requested by Supervisors is expected.