Supervisor Housekeeping

About the Role

Delta Hotels and Resorts is seeking a Supervisor-Housekeeping to join our team in Jeddah. This full-time role involves overseeing housekeeping operations to ensure high standards of cleanliness and guest satisfaction. The Supervisor will play a key role in maintaining quality across guest rooms and public areas, while also supporting management in daily activities and staff development.

Key Responsibilities

• Inspect guest rooms, public areas, and the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepant rooms, and prioritize cleaning schedules.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to staff.
• Communicate operational issues and updates to the next shift.
• Complete all required paperwork accurately and on time.

Operational and Team Support

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Ensure compliance with all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Maintain a clean and professional uniform and personal appearance, ensuring confidentiality of proprietary information and protection of company assets.

Guest Service and Interpersonal Skills

• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and express genuine appreciation to guests.
• Communicate effectively with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues, listening and responding appropriately to concerns.
• Ensure adherence to quality expectations and service standards.

Physical Requirements and Qualifications

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull loaded housekeeping carts and other work-related machinery over sloping and uneven surfaces.
• Physical dexterity to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for extended periods across an entire work shift.
• Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
• Proficiency in using computers and/or point of sale systems to enter and locate work-related information.
• Ability to read and visually verify information in various formats, including small print.
• Experience required: 2-5 years in a relevant role.

Additional Duties

The Supervisor-Housekeeping will perform other reasonable job duties as requested by management, contributing to the overall efficiency and guest experience at Delta Hotels and Resorts.