IT SUPPORT OFFICER📣 Job Ad

About the Role

Napco National is seeking an IT Support Officer to join their team in Dammam, Eastern Province. This full-time position is suitable for individuals with 0-1 years of experience in IT support, offering an opportunity to contribute to the company's technical operations.

Key Responsibilities

• Provide technical assistance and support to business units, ensuring adherence to Service Level Agreements (SLAs).
• Prepare and configure laptops and desktops for deployment.
• Perform repairs on printers, scanners, and photocopiers prior to their allocation to third parties.
• Install and configure various software applications for both existing and new users.
• Liaise with suppliers of network equipment, laptops, desktops, and computer accessories to resolve technical issues.
• Deliver first-line support for network, telecom, and infrastructure components, including cabling, points, and testing.
• Manage and execute IT-related projects as assigned by the support manager.
• Update the knowledge base with resolutions for cases and problems to facilitate faster future support.
• Assist IT representatives across all business units.
• Support users in repairing and replacing IT equipment as needed.
• Respond promptly to technical issues to maintain smooth operational continuity.
• Offer flexible and responsive technical support, both physically and remotely, throughout the company.
• Deliver and set up IT equipment for users in all business units.

Role Requirements

This role requires individuals with a foundational understanding of IT support principles and practices. Candidates with 0 to 1 year of relevant experience are encouraged to apply. The ability to provide both physical and remote technical assistance is essential.

Work Location and Type

The position is based in Dammam, within the Eastern Province of Saudi Arabia. This is a full-time employment opportunity.

About Napco National

Napco National is a prominent company operating in its respective industry. The IT Support Officer will play a crucial role in ensuring the efficient functioning of the company's IT infrastructure and services.