Lead Product Service Engineer Controls Platform HMI & Network

About the Role

GE Vernova is seeking a Lead Product Service Engineer for Controls Platform HMI & Network. This full-time position is based in Dammam, Eastern region, and involves providing direct technical support to global GE Vernova Gas Power customers. The role focuses on resolving technical inquiries, leading complex issue investigations, and communicating technical guidance to both customers and internal stakeholders.

Key Responsibilities

• Provide technical resolution for complex Controls system issues, including Mark VI/VIe Product line, Human Machine Interface (HMI) platform, Industrial communication interfaces (Modbus, Foundation Fieldbus, OPC, Profibus, CAN bus, EGD), historians, and industrial cyber security at power plants.
• Identify trending issues and develop countermeasures to protect customer fleets, communicating these to relevant audiences through channels such as TILs, PSxBs, ETCs, and OnTheGo alerts.
• Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and customers to deliver timely technical resolutions.
• Lead complex Root Cause Analysis (RCA) investigations, driving root cause identification and corrective actions, while communicating findings internally to field teams and GE Vernova leadership, and externally to end customers.
• Promote GE Vernova Way traits, lean principles, and simplification in daily activities.

Technical Support Focus Areas

• Resolve customer technical inquiries and mentor team members through engineering request (ER) cases.
• Lead or participate in complex issue resolution involving Power Plant Control Systems, HMIs, Networks, and associated product Cyber Security root cause analysis (RCA) investigations for high business impact issues, often working with cross-functional teams.
• Communicate GE Vernova technical guidance to customers or site representatives via user conferences, customer webinars, and technical documents. Additionally, communicate technical details and business risks to GE Vernova internal stakeholders.

Experience and Qualifications

Candidates should possess 5-10 years of relevant experience in product service engineering, particularly with control platforms, HMIs, and network systems in a power generation context. The role requires a strong technical background in industrial control systems and communication protocols.

Work Environment

This is a full-time position based in Dammam, Saudi Arabia, within the Eastern region. The role involves working with global customers and cross-functional internal teams to address critical technical challenges in the gas power sector.

Application Process

Salary details for this position are not disclosed. Interested candidates are encouraged to apply directly through the company's official channels.